Digital Early Collections
CRM, virtual agents, chatbots and self-service portal integrated in a single platform, which delivers tablets for immediate adjustments to allow a continuous improvement in the collection strategy. We simplify management based on innovation, activation and conversion.
Benefits
24/7 Service
Negotiations available at any time, every day of the week.
Experience
A team with a collections market track record.
Proactivity
With planned calls and negotiation methods.
Differential
Accurate and quick decision making using statistical models and Data Science, which reduces costs and improves recoveries.
Experience with several market segments leverages strategies and provides better results.
The product is constantly updated in line with the latest market trends and the availability of new tools.
Key figures
from the first answer
when we use virtual agents
versus human agents
See how this solution works in practice.
Contact us
Transforming the customer experience through talent acquisition, people development and brand assimilation.
Our client is an American consumer electronics and gaming merchandise retailer. Founded 40 years ago, the company is one of the largest videogame retailers in the world, with more than 4,000 stores in various geos, including the United States, Canada, Australia and Europe.
Their goal was to enhance the value they provide to customers and stakeholders by reimagining their customer experience, from a purely transactional model to an experience-focused framework.
Talent & expertise for a Sports Betting giant
Our client is an online game software supplier traded on the London Stock Exchange Market who offers cutting-edge value-added solutions to industry leading operators.
Social Media and Talented CX service for complaints
Our client is Latin America´s biggest payment systems company, as well as one of Brazil´s largest credit and debit card operators.
The company trusted Atento to improve its customer satisfaction levels by providing their CX expertise to transform the company´s service culture. They needed to drive CX excellence at all levels, improving customer satisfaction rates when dealing with complaints through voice and digital channels.
Atento Live
This website uses its own and third party cookies to analyze visits to our website, by compiling the necessary data to improve browsing, manage users’ preferences and to offer the most relevant content in relation to your preference, generated based on your browsing patterns. To get more info click on our Cookies Polices.
| Cookie | Duration | Description | Provider |
|---|---|---|---|
| _GRECAPTCHA | 5 months 27 days | This cookie is set by Google. In addition to certain standard Google cookies, reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis. | |
| cookielawinfo-checbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytical Cookies". | Atento |
| cookielawinfo-checkbox-advertisement | 1 year | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertising Customization Cookies". | Atento |
| cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Technical cookies". | Atento |
| cookietest | session | Cookie used to remember the user’s acceptance of the privacy policy. | |
| ts | 1 year 1 month | This cookie is provided by the PayPal. It is used to support payment service in a website. | Paypal |
The main objectives of this type of cookies are to:
- Enable anonymous user identification and, with it, an approximate count of the number of visitors.
- Anonymously identify the content visited most.
- Determine whether the accessing user is new or a repeat visitor.
| Cookie | Duration | Description | Provider |
|---|---|---|---|
| _ga | 2 years | Used by Google Analytics to distinguish unique users by assigning a number generated randomly as a client identifier, making it possible to calculate visits and sessions. | |
| _gat_gtag_UA_160271668_1 | 1 minute | This is used to distinguish users and to limit the percentage of requests. | |
| _gat_UA-160271668-1 | 1 minute | This is used to distinguish users and to limit the percentage of requests. | |
| _gid | 1 day | Cookie used by Google Analytics to store and update a unique value for each page visited. | |
| _hjAbsoluteSessionInProgress | 30 minutes | Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors. | HotJar |
| _hjFirstSeen | 30 minutes | Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors. | HotJar |
| _hjid | 1 year | This cookie is associated with HotJar web analytics services and functions, which uniquely identifies a visitor during a specific browsing session, and indicates that it is part of a sample of visitors. | HotJar |
| _hjIncludedInPageviewSample | 2 minutes | Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors. | HotJar |
| dmvk | session | This cookie is set by the provider Dailymotion. This cookie is used for collecting statistical data of the visitor behaviour on the website. It is used for internal analytics. | Dailymotion |
| v1st | 1 year 1 month | This cookie is set by the provider TripAdvisor. This cookie is used to show user reviews, awards and information recieved on the community of TripAdvisor. It helps to collect information about how visitors use the website. | TripAdvisor |
| Cookie | Duration | Description | Provider |
|---|---|---|---|
| _fbp | 3 months | This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website. | |
| _gcl_au | 3 months | This is used to monitor how many times the people who click ads end up taking an action on the site. Google does not use them for customized ad orientation and it persists for just a limited time. | |
| CONSENT | 16 years 6 months 6 days 6 hours 9 minutes | Cookie that collects information on how the end user uses the website and any advertising that the end user of the website has seen. | |
| fr | 3 months | The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin. | |
| IDE | 1 year 24 days | Used to improve the advertising based on the content that is relevant for a user, improve the campaign performance reports and avoid showing ads to the user that they have already seen. | |
| sid | past | Measures the performance of the ads and provides recommendations – Google | |
| test_cookie | 15 minutes | Used by Google DoubleClick to serve website visitors with relevant ads, and to check if the user's browser supports cookies. | |
| VISITOR_INFO1_LIVE | 5 months 27 days | Attempts to calculate the user’s bandwidth on pages with embedded YouTube videos. | |
| YSC | session | Records a unique identification to maintain statistics on which YouTube videos were seen by the user. | |
| yt-remote-connected-devices | never | Stores the user’s video player preferences using embedded YouTube video | |
| yt-remote-device-id | never | Stores the user’s video player preferences using embedded YouTube video. |