B2C Early
Collections

By integrating into your CRM, our solution leverages chatbots, automated email, and messaging to streamline recovery strategies.

Our comprehensive and automated solution in the collection process generates business intelligence through the design of a modern collection strategy integrating digital channels such as voice bots, chatbots, self-service portals, SMS, email, and WhatsApp/bot. This allows immediate adjustments to operational strategies that improve the results of the credit portfolio.

By integrating into your CRM, our solution leverages chatbots, automated email, and messaging to streamline recovery strategies.

Our comprehensive and automated solution in the collection process generates business intelligence through the design of a modern collection strategy integrating digital channels such as voice bots, chatbots, self-service portals, SMS, email, and WhatsApp/bot. This allows immediate adjustments to operational strategies that improve the results of the credit portfolio.

Proven Results

100% better conversion rate with more transparent payment scheduling
50% higher scheduling rate using virtual agents with superior payment effectiveness than human agents
Lower costs with high speech recognition rates in the first answer

Our Approach: How We Drive Results

Customer Journey

Capabilities: Our Comprehensive Toolkit

Customer Engagement:

  • Our team is specialized in debt recovery management, leveraging digital channels for enhanced engagement.
  • We use journey mapping, customer profiling, UX design, and conversational brand personas to create meaningful debtor interactions.

Analytics:

  • We utilize mailing enrichment, clustering analysis, and collection scores to optimize debt recovery strategies.
  • We use data science to analyze company behaviors and geographical trends to improve performance KPIs.

AI Technologies:

  • We deploy natural language processing (NLP) and voice/text bots to handle debtor interactions efficiently.
  • We automate data extraction processes to ensure accurate and timely information retrieval.

Intelligent Automation:

  • Implement RPA (Robotic Process Automation) and BPMS (Business Process Management Systems) to streamline workflows and enhance operational efficiency.

Why Choose Atento?

Accurate and Quick Decision Making

Accurate and Quick Decision Making:

Leveraging statistical models and data science, we ensure swift decision-making processes that reduce costs and improve recoveries.

Market Segment Expertise

Market Segment Expertise:

Our extensive experience across various market segments enables us to leverage strategies that yield superior results.

Continuous Product Updates

Continuous Product Updates:

We constantly update our products in line with the latest market trends and new tool availability to maintain cutting-edge effectiveness.

Get Started Today

Transform your debt recovery strategy with Atento's Digital Early Collections solutions.

Contact us to learn how we can help you reduce bad debt, maintain active customers, and maximize your results with innovative, performance-driven approaches.

Linkedin LogoLinkedin Atento Live LogoAtento Live
About us
Atento around the world
Press Room
Investors
Unique Value
Spanish Shore
Sales Accelerator
Better Outsourcing
Content Moderation
Virtual Hub
CX Consulting
CX Solutions
View all
EX + Smart operations
Capabilities
Business Transformation
Automotive
Consumer Goods
Finance
Healthcare
High Tech
Insurance
Manufacturing
Media & Entertainment
Mobility & Logistics
Retail & E-commerce
Telecom
Travel & Hospitality
Utilities & Energy
Insights
White papers
CX Magazine
Newsletter
Glossary
Atento ESG
Governance
Social
Environment
Cybersecurity
Contact us