CRM, virtual agents, chatbots and self-service portal integrated in a single platform, which delivers tablets for immediate adjustments to allow a continuous improvement in the collection strategy. We simplify management based on innovation, activation and conversion.
Negotiations available at any time, every day of the week.
A team with a collections market track record.
With planned calls and negotiation methods.
Accurate and quick decision making using statistical models and Data Science, which reduces costs and improves recoveries.
Experience with several market segments leverages strategies and provides better results.
The product is constantly updated in line with the latest market trends and the availability of new tools.
from the first answer
when we use virtual agents
versus human agents
See how this solution works in practice.Contact us
Partnership between Riot Games and Atento was implemented 100% remotely
Automating the customer experience
Conversion of IVR to WhatsApp bot reduced service response time.
“High-performance Management Model” case – Client Repsol