Converting technology into a business generator.
This solution offers three main services: RPV Factory / Development; Managed Services and Process Transformation Consultancy, leveraged by a strong managed services structure (sustaining and performance), besides an experienced consulting capability (over the industries that we already serve) and specific business models strategies over client relationship / momentum (new client, current client and internal operational efficiency).
Related Next Generation Services:
Error reduction, through process tuning.
Reduction of operational costs and supports the faster return on investment.
Employee with focus in real value activities, less manual error that strengthen the customer satisfaction.
Bots works uninterruptedly – digital process can operate 24X7, executing transactions in real time.
A virtual workforce answer to incremental events, with agility and speed of applications.
Fast delivery time. Prevent invasive integrations to other systems . Development in weeks instead of months.
Development in weeks instead of months.
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Automating the customer experience
Conversion of IVR to WhatsApp bot reduced service response time.
More service productivity
Automated responses reduced response time, increasing customer satisfaction.
“High-performance Management Model” case – Client Repsol