Shielding

A data-driven solution that monitors customer behaviors to anticipate service cancellations based on risk scores and interaction insights.

Our proactive approach helps prevent cancellations and reduces churn, ensuring higher customer loyalty and satisfaction.

Proven Results

85% contract adherence, meaning 85% of customers accepted the offer without changes

Achieved a 40% increase in shielding effectiveness

Successfully reduced churn rates, enhancing customer retention and loyalty

Our Approach: How We Drive Results

Customer Journey

Capabilities: Our Comprehensive Toolkit

Customer Engagement:

Specialized Team: Our team specializes in customer service and retention management, leveraging digital channels for enhanced engagement.
Engagement Strategies: We use journey mapping, customer profiling, UX design, and conversational brand personas to create meaningful customer interactions.

Analytics:

Data Intelligence: We use our proprietary stress-o-meter, clustering analysis, and predictive models to identify high-risk customers and the best engagement strategies.
Business Intelligence Dashboards: Generate dashboards that establish business intelligence models for decision-making.

AI Technologies:

NLP and Voice/Text Bots: Deploy natural language processing (NLP) and voice/text bots to handle customer interactions efficiently.
Automated Data Extraction: Automate data extraction processes to ensure accurate and timely information retrieval.

Intelligent Automation:

Process Automation: Implement RPA (Robotic Process Automation) and BPMS (Business Process Management Systems) to streamline workflows and enhance operational efficiency.

Our Added Value

Early Action and Monitoring

Early Action and Monitoring:

Our shielding approach is proactive, preparing outbound campaigns across digital channels or voice calls using data science to monitor consumer actions and avoid cancellations.

Cost Efficiency

Cost Efficiency:

Shielding is more cost-effective than retention efforts and can significantly increase consumer loyalty.

Predictive Models

Predictive Models:

Establishing monitoring structures in customer behaviors to design future models that predict customer actions, allowing for early intervention.

Automated and Human Contact

Automated and Human Contact:

Combining digital channels and human contact to deliver optimal customer experiences.

Get Started Today

Transform your customer retention strategy with Atento's Shielding solutions.

Contact us to learn how we can help you reduce churn, improve customer loyalty, and maximize your results with innovative, performance-driven approaches.