Driven by Predictive Analytics that triggers proactive interactions with customers, using integrated multichannel to provide better customer experience, which focuses on avoiding the churn risk and keeping a long-term relationship.
Customers feel taken care of by the brand.
Better budget control, proactively offering discounts, gifts and promotions.
Anticipating the churn risk, as well as overall complaints.
Use of Data Science to evaluate and define the best offer and argumentation.
Use of AI/Cognitive capabilities, such as Semantic Engine to capture churn contexts.
Volume flexibility and low investment for non-massive operations.
increase in closing contracts
effective contacting decision-makers
compliance in contractual agreements
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Partnership between Riot Games and Atento was implemented 100% remotely
Automating the customer experience
Conversion of IVR to WhatsApp bot reduced service response time.
“High-performance Management Model” case – Client Repsol