Shielding

Enhance retention levels by anticipating customers’ needs and enabling proactive solutions.

Driven by Predictive Analytics our experienced customer care teams design outreach strategies to offer value-building solutions that promote satisfaction and reduce churn.

Benefits

NPS

Customers feel taken care of by the brand. Customers feel appreciated and supported by your brand

Control

Better budget control, proactively offering discounts, gifts and promotions.

Churn reduction

Anticipates churn risk, as well as overall complaints.

Differentiators

Data Science usage to evaluate and define the best offer and arguments.

AI/Cognitive capabilities usage, such as Semantic Engine to identify churn drivers.

Volume flexibility and low investment for startups, small and medium-sized businesses.

Key figures

40 %

increase in closed contracts

40 %

effective contact rate with decision-makers

85 %

compliance with contractual agreements

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