Atento | Latest Press and Media Communications

2023/11/13

Atento Applies Artificial Intelligence to Optimize Employee Selection and Training

It boosts efficiency, reduces turnover, and streamlines the selection process. AI-powered customer service simulations enable candidates to experience real-world work situations and showcase their skills during the selection process. Implementing AI in training initiatives has improved the learning curve and reduced the time spent on training. São Paulo, November 13th, 2023. Atento S.A. (“Atento” […]

2023/11/06

Mónica Rey, Atento’s new regional director in EMEA

Rey will lead the region’s digital transformation strategy in her new role. Madrid, November 6, 2023 – Atento, S.A. (“Atento” or the “Company”), one of the world’s largest providers of customer relationship management and business process outsourcing (CRM/BPO) services and an industry leader in Latin America, has announced the addition of Mónica Rey as […]

2023/10/26

Atento launches Microsoft’s Generative AI solution

Initial weeks show a 20% rise in customer satisfaction and a 30% boost in productivity. Microsoft’s collaboration played a pivotal role in tool calibration and taxonomy. New York, October 25, 2023 – Atento, one of the largest providers of customer relationship management and business process outsourcing (CRM/BPO) services worldwide and an industry leader in […]

2023/10/26

Atento appoints Álvaro Badiola Guerra as Group CFO

His appointment as Chief Financial Officer will drive forward the company’s financial strategy following its financial restructuring. São Paulo, October 26 2023 – Atento S.A. (“Atento” or the “Company”), one of the world’s largest providers of customer relationship management and business process outsourcing (CRM/BPO) services and an industry leader in Latin America, has announced […]

2023/10/16

Atento Launches an AI Center of Excellence to Drive the Creation of Innovative Agile Solutions

This Artificial Intelligence (AI) Center of Excellence (CoE) is promoting the development of personalized AI solutions, continuing to revolutionize Atento’s customer experience value propositions across all industries.

2023/10/03

Atento Achieves Key Milestone in its Restructuring, Receiving Backstop Commitments for 100% of its Exit Financing

Atento receives backstop commitments for an additional $76 million in exit financing. This additional funding commitment comes on top of the $37 million funding already received by Atento, bringing the total additional funding to be received in connection with its Restructuring to $113 million. The exit financing, combined with the extinguishment of $663 million of […]

2023/08/31

Atento announces the completion of the third tranche of funding under its new interim financing, bringing the total amount invested to $37 million

Atento announces the drawdown of ~$3M in tranche 3 funding under its new interim financing. Tranche 3 brings the total interim financing received to $37 million, exceeding the initial target by $7 million. Tranche 3 funding to provide enhanced financial runway to support Atento’s restructuring. New York, August 31, 2023 – Atento S.A. (“Atento” or […]

2023/08/28

Atento Taps into Advanced AI Solutions to Elevates Social Media Customer Engagement

Atento’s AI-driven technology offers a nuanced understanding of customer intent and sentiment across major social platforms like Facebook, Instagram and others. Atento currently manages the social media interactions for roughly 50 clients, spanning over 100 operations in Brazil, Mexico and EMEA regions, accumulating 350,000 monthly interactions hours. São Paulo, September 5th, 2023 – Atento, […]

2023/08/28

Multigenerational Diversity: All Generations in tune to deliver an excellent service

At Atento, our strength is drawn from the diverse tapestry of ages that forms our team. We firmly believe in the power of every generation, recognizing and appreciating each employee’s unique contribution, irrespective of age. This melting pot of experience and youth drives our exceptional customer service. Our workforce comprises 34% aged between 18-25, 59% […]

2023/08/02

Atento Strengthens its Cybersecurity Defenses by Deploying a Red Team Initiative

• Atento pioneers in the CX sector, launching a red ream program to bolster cybersecurity. • For over a year, the company has engaged specialists for this critical initiative. • Popular in the financial sector, professionals with a hacker profile exercise, pinpoint and mitigate vulnerabilities, pre-empting potential cyber threats. New York, July 31, 2023 – […]

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