Press

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the latest news from Atento.

Press Releases

Atento invests in virtual reality, added to AI, for agent training

With virtual simulators and advanced AI resources, the training laboratory inaugurated by the company, called Atento CX Lab, provides a more playful, interactive and dynamic training, with agents immersing themselves in the universe of the brand they represent. Conceived and de ...

Atento promotes the selection of the best profiles for its clients through the Smart Recruiter AI platform

The proprietary tool revolutionizes recruitment in the customer service sector by creating genuine and personalized interactions with candidates, which simulate real scenarios faithful to brands Smart Recruiter optimizes the efficiency of the selection process and improves the ...

Atento Celebrates Continued Innovation with Fourth Consecutive ISO 56002 Certification

The company was the first in the sector to obtain the certification and remains at the forefront, reinforcing its commitment to innovation and striving for leadership in BTO. Over 3,000 employees ac ...

Atento consolidates itself as a benchmark in leadership and ESG practices in the CX sector

The company, which celebrates its 25th anniversary in 2024, takes stock of its history of impact on the community and the environment. The company's trajectory is marked by technological advances and the promotion of initiatives that contribute to society, going far beyond job ...

Atento advances as a Leader in Business Transformation Outsourcing (BTO)

As part of its Business Transformation Outsourcing strategy, Atento in Colombia has developed a plan to migrate its data center infrastructure. This initiative represents a significant investment in technology t ...

Atento Launches AI Studio, a Comprehensive AI Platform to Elevate Customer Experience and Efficiency

The modular and scalable platform adapts to the specific needs of each business, delivering valuable interactions that elevate customer experience interactions. Integrates intelligent solutions based on generative AI to provide personalized and efficient customer experiences in ...