Atento | Latest Press and Media Communications

2022/06/03

Atento Announces Cooperation Agreement with Investors

Chief Investment Officer and Founder of Kyma Capital to Be Nominated as a New Independent Director for Election by Shareholders at the Company’s 2022 Annual Meeting of Shareholders Akshay Shah Brings 20+ Years of Relevant Experience and Leadership Skills to the Board Investor Group assumes standstill until the Annual Meeting of Shareholders to be held […]

2022/05/30

Leveraging technology and Customer Insights to improve Empathy towards Customers

The conclusion of the discussion was that customer loyalty can be vastly improved through AI, data science and analytics. Atento’s Chief Delivery Officer, Josh Ashby, took part in the webinar sharing some of Atento’s best practices for increasing customer loyalty through improved data science. NEW YORK, 30 May, 2022 – Last week, Atento’s Chief delivery […]

2022/05/25

Atento announces appointment of Anil Bhalla as independent board director

Atento has appointed Anil Bhalla as independent board director. Mr Bhalla replaces David Garner, who is stepping down as a member of the Company’s board.

2022/05/23

CX Leaders discuss challenges and opportunities within the outsourcing landscape

Atento’s CCO, Cathy Jooste took part in the event which discussed a variety of subjects including working from home solutions, and Next Generation agents’ skillset. The virtual discussion took place on 19 May 2022. NEW YORK, May 23, 2022 – Last week, Atento’s Global Chief Commercial Officer and USNS Director, Cathrine Jooste, took part in […]

2022/05/11

Atento Reports Fiscal 2022 First Quarter Results

Revenue decreased 2.3% to $356.6 million in seasonally slow first quarter, due to residual impact of cyberattack and absenteeism related to Omicron spike Secured 19 high-quality new clients representing 58.2% of $53.3 million in Total Annual Value of sales and with 19.1% EBITDA margin, up 300bps Sales in E-Commerce, Fintech and Travel sectors accounted for […]

2022/05/11

Atento is recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Customer Service BPO

Vendors in this report are evaluated based on their completeness of vision and ability to execute. Atento named as a Leader in the 2022 Gartner Magic Quadrant for the second consecutive year. NEW YORK , 11 May 2022 – Atento, one of the largest global providers of customer relationship management and business process outsourcing services […]

2022/03/30

Atento Reports Fiscal 2021 Fourth Quarter and Full Year Results

2021 revenue up 7.9% on recurring basis, with balanced contribution from Telefónica and Multisector Annual Recurring EBITDA growth of 23.7%, with Recurring EBITDA margin of 12.9% and 15.5% in fourth quarter Cyberattack has non-recurring revenue impact of $34.8 million in fourth quarter, following three quarters of solid revenue and EBITDA growth Total Annual Value of […]

2022/03/22

The New Imperatives in Retail and eCommerce CX

The event took place on 17th March 2022. Speakers discussed the dramatic change e-commerce has undergone during the pandemic era and how to overcome the current challenges in the industry. New York, March 22 2022. Last week, Atento, together with Nearshore Americas, hosted a webinar that explored the shifting dynamics of the Retail & eCommerce […]

2022/03/16

Atento’s name is now displayed as a unique symbol for all nationalities

The initiative is another chapter in the intense effort to promote inclusion and diversity by the company, whose name is now displayed with an exclusive symbol in sign language São Paulo, 16 March 2022 – Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the world’s five largest service providers and a leading company […]

2022/03/09

Atento announces new site opening in Lindon, Utah for GameStop service provision

The official inauguration of the new contact center took place on March 3, 2022. Atento is employing gamers in its service provision for GameStop, who have a greater understanding of the end clients’ needs. The new site will have the capacity for 600 service agents, which was decorated by gamers. NEW YORK, March 8, 2022 […]

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