Anomaly Detection

Our cutting-edge Anomaly Detection solution is designed to optimize Atento’s operations by actively monitoring key performance indicators (KPIs) and automatically detecting any anomalies. This powerful tool provides valuable insights for the swift identification of issues that can directly impact operational results. By leveraging this solution, Atento can enhance efficiency and make data-driven decisions to drive market success.
Data base
Anomaly detector
Decision Making

Anomalies in the indicators detected in the last 7 days Dashboard and Email Alert sending

Interest Variables: NPS Loyalty, % Offers, % Retention, Loyalty Recall, Loyalty Quality

Dashboard and email alert notifications

Supervisor Date Cases TRT cases TRT % p.p Impact
JOHN DOE Date and time 4.0 3.0 75.0% 4.69
Supervisor JOHN DOE
Date Date and time
Cases 4.0
TRT cases 3.0
TRT % 75.0%
p.p Impact 4.69

KPIs: TRT: Total Response Time, IRT: Initial Response Time, Other important KPIs


Our Anomaly Detection Solution offers operations improved operational efficiency, enhanced decision-making, increased customer satisfaction, cost savings, competitive advantage, and scalability, resulting in optimized performance and improved financial outcomes.

Enhanced decision-making

Our solution enables data-driven decision-making by providing supervisors with insightful reports that highlight detected anomalies and agent contributions to KPI metrics. This empowers supervisors to proactively address issues and make informed decisions to improve overall operation performance.

Cost savings

By identifying and addressing anomalies in a timely manner, operations can minimize the negative impact on operational results and avoid potential penalties. This can result in cost savings and improved financial performance for the operation.

Scalability and adaptability

Our solution is designed to be scalable and adaptable to the specific needs of operation. Whether it’s a small operation or a large enterprise, our solution can be customized to fit the unique requirements of each operation, ensuring maximum effectiveness and value.

Improved operational efficiency

Our Anomaly Detection Solution helps operations optimize by actively monitoring key performance indicators (KPIs) and detecting anomalies. This allows for quick identification of issues that impact operational results, leading to more efficient processes and improved performance.

Increased customer satisfaction

By effectively detecting anomalies and resolving issues that impact operational results, operations can provide a better customer experience. This leads to increased customer satisfaction, loyalty, and retention, ultimately contributing to the operation’s success.

Competitive advantage

By leveraging our innovative Anomaly Detection Solution, the operation can showcase their commitment to innovation and data-driven decision-making. This can give them a competitive edge and attract more clients who value efficient and effective operation operations.

Competitive advantage

Implementing a people analytics model for predicting voluntary leave gives operations a competitive edge in attracting and retaining top talent. It demonstrates a commitment to employee satisfaction and proactive workforce planning.
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