Insightful Agent Interaction Analytics

Viewer by Atento is a sophisticated agent interaction analytics asset designed for effective monitoring and evaluation of agent performance. This solution provides supervisors and managers with detailed insights into agent interactions, enhancing the quality of customer service and agent training.

Interaction Recording

Captures agent interactions, providing a comprehensive record for review and analysis.

Performance Evaluation Tools

Enables supervisors and managers to assess agent performance through detailed interactions.

Multilingual Support

Available in Portuguese, English and Spanish, with option to 24 more languages.

Viewer monitors and evaluates agent interactions, ensuring adherence to quality standards and identifying opportunities for agent development and training.

Viewer integrates with quality assurance and training systems, enhancing the company’s ability to maintain high standards of customer service and agent performance.

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