Remote work is here to stay. To guarantee security, information privacy and data protection when CX agents are working remotely, we created a cloud-native solution, that maximizes scalability, performance and security everywhere.
Remote work is here to stay. To guarantee security, information privacy and data protection when CX agents are working remotely, we created a cloud-native solution, that maximizes scalability, performance and security everywhere.
The leading companies in CX have a 16% commercial advantage over those that do not offer it. *
During crisis times, such as the previous pandemia, those companies who quickly react and adapt are rewarded. The Atento@home model is prepared to response to diverse commercial scenarios across multiple sectors: high volume demand, workspace rapid expansion, seasonal services management with specialized talent, always providing the best CX.
* Source: Temkin Group.
The leading companies in CX have a 16% commercial advantage over those that do not offer it. *
During crisis times, such as the current one, those companies who quickly react and adapt are rewarded. The Atento@home model is prepared to response to diverse commercial scenarios across multiple sectors: high volume demand, workspace rapid expansion, seasonal services management with specialized talent, always providing the best CX.
* Source: Temkin Group.
82% of customers prefer doing business with brands with a customized offer that fulfills their needs.*
Providing an optimal response to customer demands is part of Atento@Home’s DNA. We improve management through an online participation platform that gives regular updates of products and operating procedures, within an agile and efficient ecosystem. This platform, designed for working remotely, has the following functionalities:
* Source: Temkin Group.
82% of customers prefer doing business with brands with a customized offer that fulfills their needs.*
Providing an optimal response to customer demands is part of Atento@Home’s DNA. We improve management through an online participation platform that gives regular updates of products and operating procedures, within an agile and efficient ecosystem. This platform, designed for working remotely, has the following functionalities:
Candidate clicks on the corporate portal and interacts with a Chatbot, supported by AI. Process selection screens for the best talent for our clients.
Once the candidate’s application is reviewed, he/she receives a call to schedule a virtual interview. After the conversation, we send a proposal.
We deliver equipment and provide IT support to set them up, plus train them through online programs (e-learning) and game-based learning techniques (Gamification).
Candidate clicks on the corporate portal and interacts with a Chatbot, supported by AI. Process selection screens for the best talent for our clients.
Once the candidate’s application is reviewed, he/she receives a call to schedule a virtual interview. After the conversation, we send a proposal.
We deliver equipment and provide IT support to set them up, plus train them through online programs (e-learning) and game-based learning techniques (Gamification).
We are your best alternative to guarantee the continuity of your operation and to respond in an agile and fast way to sudden changes in the demand of customer services, sales, back office and technical support services remotely.
Atento migrated more than 72,000 agents within 45 days at the beggining of the pandemic, demonstrating our ability to deploy and manage remote agents on a large scale.
