The leading companies in CX have a 16% commercial advantage over those that do not offer it.
Source: Temkin Group.
82% of customers prefer doing business with brands with a customized offer that fulfills their needs.
Source: Temkin Group.
Rapid expansion and ramp-in during crisis, such as contingencies, epidemics or natural disasters.
We boost your productivity and deliver higher quality interactions with real-time monitoring and follow-ups.
We offer a cost-effective alternative to a traditional model and with the same skillset.
We can be everywhere: even in places where there is no physical infrastructure.
In this new normal, and given the current level of the market’s demands, we are your best alternative to guarantee the continuity of your operation and to respond in an agile and fast way to sudden changes in the demand of customer services, sales, back office and technical support services remotely.
Atento migrated more than 72,000 agents within 45 days at the beggining of the pandemic, demonstrating our ability to deploy and manage remote agents on a large scale.
