Mexico

Atento around the world

Better experiences to add to your business’s competitive edge

In Mexico, we opened our first center in 2001, and since then, we have built a solid commercial structure that allows us to provide nationwide coverage. As leaders in the BTO sector, we offer innovative and customized solutions to companies across various industries, with a special focus on telecommunications, financial services, insurance, healthcare, e-commerce, among others. Our experience and commitment enable us to transform customer experience into a true competitive advantage.

Our centers

Awards

Quality and efficiency attested by the market.

Super companies

Recognized by Expasión as a "Super Companies". This achievement is a testament to the hard work and dedication of our team.

Best place to work with LGTBQ+ Equality

We received the "Best LGBTQ+ Workplaces" certification granted by the Human Rights Campaign Foundation in partnership with ADIL Diversity and Labor Inclusion

Atento + ONU Women

We signed the United Nations Women's Empowerment Principles (WEP), reaffirming our commitment to gender equality and women's empowerment in the workplace, marketplace, and community.

Super Companies for Women

We participated in the ranking of Expansión magazine: "Super Companies for Women"

Socially Responsible Company

Atento recognized as a "Socially Responsible Company" by the Mexican Center for Philanthropy (CEFEMI)

International Lean Six Sigma

International Lean Six Sigma (recognized for the effort to promote continuous improvement and productivity in our processes and organization in our employees)

PCI DSS certification

Atento Mexico obtains the PCI DSS certification (by the PCI Security Standards Council) in recognition of the cybersecurity standards of the market by the PCI Security Standards Council

ISO 9001:2015 Quality Management System

We have been certified with ISO 9001:2015, guaranteeing that each process at Atento complies with the highest international standards.

ISO 27001 Information Security Management System

We have obtained the ISO 27001 certification in Information Security Management System, guaranteeing the protection and confidentiality of data with the highest international standards.

PCI Compliance in Transition v 4

We obtained the PCI DSS v4.0 certification, which guarantees compliance with the highest international standards in security and protection of payment card data, reinforcing our commitment to trust and secure information management.

ISO 26000

We have the ISO 26000:2010 guide, which supports our commitment to social responsibility, promoting ethical, sustainable practices and respect for our stakeholders and the community

Ten Plus Company

The Institute of the National Housing Fund for Workers INFONAVIT in its program "Empresas de Diez Plus", granted us recognition for being a company that shows commitment to our collaborators and for favoring the economic development of the country.

Top company in terms of Human Capital Management

Mexican Leaders Recognizes Atento as "A Top Company in Human Capital Management"

Healthy Lifestyle Work Environment

Recognized by the Ministry of Health, in the habilitation of spaces such as a "Work environment with a healthy lifestyle", within the Specific Action Program, Public Health Policies and Health Promotion.

100 Best Companies to Work For

Atento, chosen again among the 100 best companies to work for, by Forbes

LATAM AWARDS

Recognized in the LATAM awards, by the Latin American Alliance of Organizations for Customer Interaction, ALOIC. GOLD Award in the Best Technological Contribution category.

Best WorkPlaces

Recognized by "Computrabajo Best WorkPlaces" as one of the best places to work in Mexico in the #Telemarketing and #BPO sector in the recent Computrabajo ranking

National CX & EX Award by IMT

Recognized by the Mexican Institute of Teleservices (IMT) in the National CX and EX Awards.

Certified Age-Friendly Employer (CAFE)

Recognized as a friendly employer for creating inclusive work environments for employees over 50.

Atento in Mexico

Languages

Spanish and English

Centers

+ 0

Workstations

+ 0

Employees

Mexico

Better experiences to add to your business’s competitive edge

Our centers

Roma Ciudad de México

Centro Histórico

Toluca

Dinamarca

Azafrán

Perinorte

Sevilla

One Marina Park

Metepec

Aeropuerto

Tollocan

Pachuca

Arboledas

Monterrey

Interplaza