To offer additional services that enhance Securitas customers’ experience.
Together, we designed a comprehensive Customer Journey to address every need of the end customers and ensure they feel cared for at every interaction with the brand. This journey encompasses customer acquisition, post-sales support, and customized upselling actions.
“Since the 2014 release of our first campaign with Atento’s team, where we addressed our customers to determine their level of satisfaction with our service, until the present day, where we cooperate in value-added campaigns, new product sales, continued service-innovation offerings, visit scheduling, welcome calls, customer service, and more, we have increased our resources and consolidated a partnership where the quality of customer care and excellent service is at the heart of every project.”
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