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Credit factory

Challenge

The strong competition in the Mexican financial sector led this bank, a major multinational company, to find ways to be more efficient by offering better quality services to customers.
Atento was then chosen as a business partner to improve the bank’s credit generation services.

Atento's solution

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Results

The service levels were improved by 30% and the loan approvals were sped up by 60%. In addition, a greater control over the processes was achieved.

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