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Faster resolution for happier drivers

An international automotive company approached Atento with the need of providing customer care to their clients in Mexico across channels. Thanks to our Integrated Multichannel Next Generation capability, we were able to provide our client´s customers with exceptional CX, improving average handle times and boosting customer satisfaction

Challenge

Deliver a five-star Customer Experience to drivers and end-consumers.
We took on the challenge of increasing our client’s customer satisfaction through an innovative CX approach, implementing a comprehensive strategy that covered all channels.

Strategy

1

Results

AHT decrease – From 3 days to 1 day

97,1% queries solved instantly

95% Quality level

65% Customer Satisfaction

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