Faster resolution for happier drivers
An international automotive company asked Atento to provide customer care across different channels to their clients in Mexico. Thanks to our Integrated Multichannel Next Generation service, we were able to provide our client's customers with exceptional CX, improving average handling times and boosting customer satisfaction.
AHT decrease – From 3 days to 1 day
97,1% queries solved instantly
95% Quality level
65% Customer Satisfaction