Revolutionizing Collections and Recovery

Enhancing Financial Processes Through Data-Driven Strategies

Atento AI Studio transformed a financial institution's collections and recovery process by leveraging advanced data analytics and AI-driven insights, improving recovery rates and operational efficiency.

Challenge

The financial institution faced challenges in improving recovery rates while minimizing operational inefficiencies and mitigating fraud risks.

Strategy

Atento AI Studio conducted a detailed analysis of the collection’s journey, identifying pain points and opportunities for process optimization. AI tools were utilized to implement anti-fraud measures and personalized customer clustering for targeted solutions.

Highlights

Anti-Fraud Measures: Validated all negotiations and transactions to reduce risk and protect revenue.
Personalized Customer Clustering: Delivered tailored service offerings to enhance customer engagement and boost the success of collections efforts.

Results

Significant improvement in recovery rates through targeted strategies.
Reduced operational friction, ensuring a smoother and more efficient recovery process.
Enhanced customer satisfaction due to personalized engagement strategies.

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