RPA Factory in Back-Office Operations

Achieving a remarkable 90% cost cut by automating data extraction documentation from direct debit receipts

Goals

Achieve significant cost savings by automating tasks and phasing out the back-office service provider.
Internalize the task to ensure daily execution and eliminate delays.

Strategy

Initiated an automation process to run in an attended mode, with human intervention only to input the bank password.
Offered unwavering support during the robot’s execution throughout 2020.
Seamlessly adapted to the bank’s newly optimized website.
Successfully transitioned the robot from attended to unattended mode.

Highlights

Efficiently managed over 20 bank accounts spanning 8 distinct companies using a single robot.
Successfully downloaded more than 200K bank receipts.
Extracted and integrated over 1.5 million records into the database.
Ensured consistent daily execution to maintain optimal efficiency.

Results

Slashed back-office expenses by a whopping 91%.
Expanded capacity, managing 30% more bank receipts without compromising efficiency.

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