Social Media and Talented CX service for complaints
Our client is Latin America´s biggest payment systems company, as well as one of Brazil´s largest credit and debit card operators.
The company trusted Atento to improve its customer satisfaction levels by providing their CX expertise to transform the company´s service culture. They needed to drive CX excellence at all levels, improving customer satisfaction rates when dealing with complaints through voice and digital channels.
Generate trust and credibility for the brand while reducing the rate of complaints across channels, including Social Media.
98,5% cases solved
8.8 customer satisfaction
+94% solution index