CX Magazine

Issue N° 6

October 2021

The sixth issue of our Next Generation CX Magazine focuses on new sectors that are responding to consumer needs within a context of digital acceleration. In this issue we witness how the concept of mobility is changing through the examples of important companies such as Wible or Ubico Corporate Mobility. Besides, a traditional company like Renault, talks about how the company is reinventing its business, while improving its Customer Experience in remote channels.

There is also space in this issue to discuss the benefits of externalizing operations, as well as the push for multilingual services in an increasingly globalized world. The Too Good to go case and Atento´s Reskilling program are also part of this issue.
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