Next Generation CX is Atento's digital magazine focused on news about Digital Transformation, new technologies, Customer Experience and quality knowledge on current issues that are affecting companies. In this magazine you'll find everything about trends, case studies, interviews with opinion leaders and executives of large companies. Published quarterly, it is available in Spanish, English and Portuguese.
This new edition of CX Magazine takes you inside the strategies reshaping how brands connect with today’s hyper-demanding customers. From Nespresso’s sensory retail experience to Worten’s digital-first approach and Petros’ human-centered service model, discover how these trailblazing companies are turning every interaction into an opportunity for loyalty and growth.
You’ll also explore:
How AI, emotions, and creativity are fueling the next wave of brand loyalty A behind-the-scenes look at Atento Conversations and the future of hyper-personalized engagement Insights from leaders redefining CX with purpose, innovation, and a human touch
Don’t miss this issue packed with inspiration, trends, and real-world use cases.
