Atento Reports Fiscal 2020 Second Quarter Results

Progressive improvement intra-quarter drove solid EBITDA recovery in June
Three Horizon Plan delivers higher Multisector sales and further penetrates high-growth verticals
Continued working capital improvements strengthen cash position and financial liquidity

NEW YORK, August 5, 2020— Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer-relationship management and business-process outsourcing services in Latin America, and among the top five providers globally, today announced its second quarter operating and financial results for the period ending June 30, 2020. All comparisons in this announcement are year-over-year (YoY) and in constant-currency (CCY), unless noted otherwise, and may differ from the corresponding 6-K filing due to certain intra-group eliminations.

Q2 2020 highlights

Rapid Covid-19 response continues protecting stakeholders and improves delivery capacity to 97.5%
• 60% of agents working from home, with call centers operating safely at full operating capacity
• Approximately 80% of agents are now recruited, onboarded and initially trained online
• Company continues helping assure continuity of essential services, through remote and secure customer services

Strong Recovery Intra-Quarter with Three Horizon Plan delivering growth via targeted fast-growing verticals
• Higher sales to Born-Digital, Tech and Media & Entertainment companies; 20 new clients, including US companies
• Multisector sales up 5.2% YoY and 7.7% YTD, twice the rate of the market, with mix increasing 540 bps to 68.2% of total revenue in 6M 2020
• Run-rate EBITDA increases 31.9% YoY and 35.8% YTD, with corresponding margin expanding 330 bps to 14.7% in Q2 and 360 bps to 14.3% YTD

Cash position rises to $207.2 million, strengthening financial liquidity
• Cash position increases 9.0% (ex revolvers) vs June 30, 2019 on working capital improvements
• Free Cash Flow of $44.1 million, with $51.0 million in Operating Cash Flow
• Leverage under control, even under adverse operating and FX scenarios, with Net Debt-to-EBITDA at 4.0x

Operational improvements accelerated under New Cost Savings program
• New program targets $80 million in annual savings, with $47 million already implemented
• Further reduction of cost structure through right-sizing of operations, as well as implementation of shared services, ZBB and WAHA model

New shareholders fully incorporated into Atento team
• Significant support of Three Horizon Plan
• Near-term priorities are reducing cost structure, refinancing debt and improving capital structure to unlock value
for equity holders

About Atento

Atento is the largest provider of customer relationship management and business process outsourcing (CRM BPO) services in Latin America, and among the top five providers globally, based on revenues. Atento is also a leading provider of nearshoring CRM/BPO services to companies that carry out their activities in the United States. Since 1999, Atento has developed its business model in 13 countries where it employs 150,000 people. Atento has over 400 clients to whom it offers a wide range of CRM/BPO services through multiple channels. Atento’s clients are mostly leading multinational corporations in sectors such as telecommunications, banking and financial services, health, retail and public administrations, among others. Atento´s shares trade under the symbol ATTO on the New York Stock Exchange (NYSE). In 2019, Atento was named one of the World´s 25 Best Multinational Workplaces and one of the Best Multinationals to Work for in Latin America by Great Place to Work®. For more information visit


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