Atento Strengthens its Cybersecurity Defenses by Deploying a Red Team Initiative

• Atento pioneers in the CX sector, launching a red ream program to bolster cybersecurity.
• For over a year, the company has engaged specialists for this critical initiative.
• Popular in the financial sector, professionals with a hacker profile exercise, pinpoint and mitigate vulnerabilities, pre-empting potential cyber threats.

New York, July 31, 2023 – Atento, one of the world’s largest providers of customer relationship management and business process outsourcing (CRM/BPO) services and an industry leader in Latin America, announced the launch of a Red Team Initiative. This proactive security measure aims to address the increasing need for organizations to strengthen their information security systems by identifying vulnerabilities in real-world simulated attacks.

The practice of “red teaming” involves tasking specialized teams with attempting to breach an organization’s defense. These experts – also known as “ethical hackers” – act as simulated adversaries to expose vulnerabilities, positioning them as important allies in the fight against growing cyber threats.

Atento’s Red Team will analyze the company’s entire technological infrastructure, simulating attacks that organized cybercriminal groups might attempt. This exercise ensures that the company remains steps ahead of potential real-world threats. Comprised of highly qualified professionals adept in information security and computer systems, Atento’s Red Team excels in penetration testing, ethical hacking, social engineering tactics, digital forensics, and incident response strategies.

By adopting this specialized team approach, Atento reaffirms its commitment to not only providing the best CX services but also ensuring unmatched data protection for its customers. As champions of innovation, Atento consistently invests in cutting-edge technologies to fortify its defenses, assuring peace of mind for its business partners.

“By deploying an internal red team, Atento gains a significant strategic advantage, enabling in-depth security assessment, early vulnerability detections, and the timely establishment of robust defensive strategies. It’s through this rigorous exercise that we have uncovered vulnerabilities often overlooked in standard external audits,” says Luis Vacas de Santos, head of Atento’s Red Team Initiative.

This tactic is complemented by other cybersecurity measures, including regular staff training, secure coding practices, network monitoring, and detailed incident response planning. “Our Red Team Initiative is just one component of our broader cybersecurity strategy designed to mitigate risk and enhance the organization’s overall security posture,” explains Vacas.

About Atento

Atento is the largest provider of customer relationship management and business process outsourcing (“CRM, BPO”) services in Latin America and one of the world’s leading providers. Atento is also a leading provider of nearshoring CRM BPO services for companies operating in the United States. Since 1999, the company has developed its business model in 17 countries, where it employs approximately 135,000 people. Atento has more than 400 clients to whom it offers a wide range of CRM BPO services throughmultiple channels. Atento’s clients are mainly leading multinational companies in sectors such as telecommunications, banking and financial services, health, retail and public administration, among others. In 2019, Atento was chosen one of the 25 best multinational companies in the world and one of the best multinationals to work for in Latin America by Great Place to Work®. In addition, in 2021, Everest named Atento as a “star performer.” Gartner has named the company for two consecutive years as a leader in its Magic Quadrant beginning in 2021. For more information, visit

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