Since 1999, Atento has been at the forefront of transforming customer experiences in the telecom sector. As a trusted partner to TELCO industry leaders, we dedicate ourselves to enhancing every touchpoint of the customer journey through a blend of traditional and digital channels. Our comprehensive services cater to a wide array of client needs, including Corporate B2B, B2C, Prepaid, Postpaid, SME, and Home Services. At Atento, our mission goes beyond connecting calls; we’re committed to enriching connections and enriching lives.
The Telecommunications industry has seen a change in thinking regarding consumer loyalty drivers and NPS (Net Promoter Score) is no longer enough to offer competitive pricing for service packages or promote efficient features (e.g., internet speed, area coverage, etc.) to build and maintain customer engagement. 82% of telecom consumers will consider service provider alternatives if they experience a poor customer journey and 27% of them would abandon the purchasing process entirely*.
*Source: US Telecom Report
Acquisition: Our strategies encompass everything from BKO, door-to-door and in-store sales, to risk management and corporate sales, ensuring a smooth and efficient customer onboarding process.
Customer Experience: We excel in services activation, tech support, scheduling, plans management, and social media support, enhancing every aspect of the customer journey./p>
Retention: Through welcome calls, cross-sell and up-sell strategies, and loyalty program management, we ensure customers remain engaged and satisfied.
Collections: Our expertise extends to billing & collections, reimbursements, and reactivation, maintaining operational excellence behind the scenes.
Telecom
