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Travel, Transportation & Logistics

An Evolved Customer Journey

The Travel Industry is going through dramatic changes also impacted by the lingering effects of the pandemic and fueled by modern technologies that support mobility and connectivity.
 
To succeed in this highly competitive market, Travel & Hospitality companies should add value to guests’ and travelers’ experiences by seamlessly integrating them into their journeys. 
 
We believe that investing in customer-centric strategies, supported by industry-leading technology and skilled agents is the key to achieving brand loyalty among travelers.

What we offer:
Next Generation Services

Experienced agents with broad knowledge of the travel sector’s rules and regulatory procedures, use of customers data and analytics to provide travelers with the right answers and guidance.
 
Atento’s High-Value Voice services promote brand loyalty while creating opportunities for cross and up-selling based on what your customers value the most during their trips.

Connect with your travelers and guests in their preferred channels when they need it the most. Atento’s Integrated Multichannel solutions support seamless multi-platform customer care, driven by truly asynchronous cross-channel engagement.

Simplify processes and expedite administrative tasks, to focus on providing unforgettable experiences to your customers. Atento’s Automated Back-Office solutions help reduce handling times and costs while optimizing resources.

How we can help:

Customer service

Cancellations

Payment

Reservations

Booking details

Communications

Room types

Pricing

Credit cards

Extra facilities

Security

Baggage

Boarding pass & check-in

Flight booking

Ticket management

Flight confirmation

Passenger details

Sales

Travel offers

Credit cards

Cross & upsell services and products

Reservations

Multilingual passenger support

Critical services

Loyalty programs

Technical support

Web & mobile support

Back-office

Reservations

Reimbursements

Payment transaction management

Do you want to know more?

Contact us!

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