It is no secret to anyone that 2020 has been a very difficult year. We have all had to face new - and in many cases - very important challenges, both in our professional and personal lives. During these uncertain and social distancing times, customer experience has become even more essential for consumers around the world.
Together we face this great challenge and together we have delivered.
With the support of our customers, we have transferred in record time more than 80,000 employees to the Atento@Home model. This represents more than half of a workforce exceeding 150,000 agents, spread across nearly 100 locations in 13 countries.
Atento@Home is a solution that allows us to keep high-security levels by protecting our customers' data while ensuring our employees’ health and well-being. In Atento@Home we have developed a remote work solution with important innovations, including:
Despite the difficult situation, we have continued to develop our transformation plan, setting the following priorities for the coming year:
Finally, I would like to wish you and your families, during this year that is just beginning, good health, peace, and prosperity, and remind you that we will keep our commitment and support so that your businesses get the best results.