Over the past two decades, there have been generational changes in work groups and work culture. In 2015, Millennials and Generation Z (or Gen Z, as they are more commonly known) represented one third of the workforce; however, they now account for over 50% of the global workforce. In the case of Mexico, Millennials represented 26.5% of the population (25 to 39-year-old) in the last year almost 27 million people. This new workforce is competitive, tech-savvy, entrepreneurial and dynamic, and strives to achieve a work-life balance by adopting more flexible schedules compatible with the lifestyle they seek. In addition to this, the reality of Covid-19 has disrupted everyone’s lives and forced them to make changes in record time, making remote working the necessary solution to covering two needs:
- To allow the continuity of many businesses;
- To protect the health of employees.
In this white paper
prepared by Atento, find out how technology has enabled the growth of remote working in different industries, locations, jobs and how the contact center industry has embraced remote working programs, as more companies recognize the value of the Work At Home Agent (WAHA) model in attracting and retaining talent while controlling costs.