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Customer Engagement

Customer journey improvement towards an optimized CX.

We improve consumer journeys and business processes by means of our CX process consulting team. We fully map the end-customer’s journey and define processes to generate a better and increasingly optimized brand experience, maximizing retention, resolution, sales conversion, and a comprehensive view of a brand’s users. Our distinction lies in the actions of Language User Interface (LUI) consultants with a value proposition based on traditional-to-humanized IVR, as well as Bots to attain higher retention levels. We develop the best conversation interface language based on the brand’s persona, dynamic and progressive navigation, propensity analysis, and applied NLP and AI tools.

Benefits

Articles

Spanish-Shoring: A Win for Culture and Profitability

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What to expect from the Consumer Experience in 2023?

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4 Key elements of a successful B2B Sales strategy

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