Elevating Operational Efficiency:
Harness voice platforms, predictive dialers, skill-based routing, CTI integration, IVRs, and reliable CRM for superior productivity.
Crafting a Unified Omnichannel Experience:
Utilize omnichannel platforms, innovative contact center services, advanced virtual agents, and swift voice and chatbots for a seamless customer journey.
Pioneering Future CX:
Leverage real-time digital assistants, state-of-the-art CX platforms in the Metaverso, and IoT Relationship Management to navigate the future of customer interaction with ease and expertise.
+ Cost optimization
+ Added Value Differentiation
~60% Call deflection in IVR
500% Speedier deployment of our CCaaS
Up to ~90% Contact resolution through BOT
+ Cost optimization
~60% Call deflection in IVR
500% Speedier deployment of our CCaaS
Up to ~90% Contact resolution through BOT
+ Added Value Differentiation
Atento offers a flexible, scalable CCaaS solution, allowing you to provide exactly what your customers need. Our global pricing model is designed to offer affordability for all markets, while our ability to support IT with regional partners and Atento staff adds extra value.
Our proprietary bot platform offers an efficient solution to automate calls and service flows across various channels. With Xtrabot, you can optimize customer interactions using natural language processing and AI tools.
LUI creates intuitive conversational interfaces for IVRs, Chatbots, and Virtual Agents. Designed with simplicity and best user experience in mind, our LUI significantly improves results for our clients.
Our online solution integrates seamlessly with standard telephony functions while providing capabilities to receive, present, and send customer data. Developed using microservices and containers, Symphonie is highly scalable and easy to integrate with other systems, effectively eliminating the need for desktop CTI components.
Ready to Embrace the Future of Customer Engagement?
Experience the Atento difference and transform your customer service operations into a driving force for your business growth. Connect with us today to begin your journey towards superior customer engagement.
