Customer Engagement
Customer journey improvement towards an optimized CX.
We improve consumer journeys and business processes by means of our CX process consulting team. We fully map the end-customer’s journey and define processes to generate a better and increasingly optimized brand experience, maximizing retention, resolution, sales conversion, and a comprehensive view of a brand’s users. Our distinction lies in the actions of Language User Interface (LUI) consultants with a value proposition based on traditional-to-humanized IVR, as well as Bots to attain higher retention levels. We develop the best conversation interface language based on the brand’s persona, dynamic and progressive navigation, propensity analysis, and applied NLP and AI tools.
Benefits
Fully mapped end-customer journey and processes to generate a better and increasingly optimized brand experience.
Increased retention, resolution, conversion, and a comprehensive view of the users of a brand’s services.
Predictive analysis with applied NLP and AI.
We create conversational interfaces languages based on the brand’s persona, and dynamic and progressive navigation.
