Collections management for companies pursuing reducing fraud and maintaining active customers on their base. Identifies the individuals responsible for finance at companies, enables negotiations tracked from beginning to end by negotiators with distinctive profiles, and uses innovative technologies and tools to ensure the best recovery results and the sharpest competitive edge for your business.
Our platform can track results based on agreed future payments.
Contact enrichment and negotiator profile thanks to the use of Analytics.
Approach focused on loyalty and reactivation of the client.
High skilled agents, like an account manager profile, to ensure the best negotiation options.
Sustaining and Performance group that monitors the collections strategies in real time, ensuring the accomplishment of targeted results.
Reduced portfolio rolling and offering of other financial products.
in payment promises
in the client portfolio
See how this solution works in practiceContact us
Partnership between Riot Games and Atento was implemented 100% remotely
Automating the customer experience
Conversion of IVR to WhatsApp bot reduced service response time.
“High-performance Management Model” case – Client Repsol