Digital outbound and inbound campaigns, supported by CX Consulting and Data Science to map consumption habits in order to offer the best products and/or services that increase their satisfaction with the brand.
Knowing the customer's habits and preferences, driven by Analytics and CX Consulting.
By extending contract time and / or bringing more products and services.
When comparing with the cost of getting a new customer.
Team monitoring sales strategies in real time, ensuring the accomplishment of targeted results.
Use of Data Science models and CX Consulting to drive the digital channels implementation and design the best offers.
Ability to act at any stage of the Customer Journey, selecting the moment, the channel and the offer with the highest value.
High conversion rate
4 times higher vs traditional model
Lower cost per sale
by contacting current clients
Greater connectionwith the brand
See how this solution works in practiceContact us
Partnership between Riot Games and Atento was implemented 100% remotely
Automating the customer experience
Conversion of IVR to WhatsApp bot reduced service response time.
“High-performance Management Model” case – Client Repsol