Cross & Up-Selling

Digital experience and efficiency, offering new products to end consumers.

Digital outbound and inbound campaigns, supported by CX Consulting and Data Science to map consumption habits.

Related Next Generation Services:

Integrated
Multichannel

High Value
Voice

Automated
Back Office

Ensuring the customer loyalty

Knowing the customer's habits and preferences, driven by Analytics and CX Consulting.

Recurrent revenues increase

By extending contract time and / or bringing more products and services.

Lower cost of sales

When comparing with the cost of getting a new customer.

Sustaining and Performance group that monitors the sales strategies in real time, ensuring the accomplishment of targeted results.

Use of Data Science models and CX Consulting to drive the digital channels implementation and design the best offers.

Ability to act at any stage of the customer journey, focusing the right moment, the right channel, with the right offer.

Automating the customer experience

Conversion of IVR to WhatsApp bot reduced service response time.

More service productivity

Automated responses reduced response time, increasing customer satisfaction.

“High-performance Management Model” case – Client Repsol

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ECommerce grew by 18% in 2020

Key figures