Cross & Up-Selling
Digital outbound and inbound campaigns, supported by CX Consulting and Data Science to map consumption habits in order to offer the best products and/or services that increase their satisfaction with the brand.
Benefits
Customer Loyalty
Knowing the customer's habits and preferences, driven by Analytics and CX Consulting.
Recurrent Revenues Increase
By extending contract time and / or bringing more products and services.
Lower Cost of Sales
When comparing with the cost of getting a new customer.
Differential
Team monitoring sales strategies in real time, ensuring the accomplishment of targeted results.
Use of Data Science models and CX Consulting to drive the digital channels implementation and design the best offers.
Ability to act at any stage of the Customer Journey, selecting the moment, the channel and the offer with the highest value.
Key figures
High conversion rate
4 times higher vs traditional model
Lower cost per sale
by contacting current clients
Loyalty
Greater connectionwith the brand
See how this solution works in practice.
Contact us
Transforming the customer experience through talent acquisition, people development and brand assimilation.
Our client is an American consumer electronics and gaming merchandise retailer. Founded 40 years ago, the company is one of the largest videogame retailers in the world, with more than 4,000 stores in various geos, including the United States, Canada, Australia and Europe.
Their goal was to enhance the value they provide to customers and stakeholders by reimagining their customer experience, from a purely transactional model to an experience-focused framework.
Talent & expertise for a Sports Betting giant
Our client is an online game software supplier traded on the London Stock Exchange Market who offers cutting-edge value-added solutions to industry leading operators.
Social Media and Talented CX service for complaints
Our client is Latin America´s biggest payment systems company, as well as one of Brazil´s largest credit and debit card operators.
The company trusted Atento to improve its customer satisfaction levels by providing their CX expertise to transform the company´s service culture. They needed to drive CX excellence at all levels, improving customer satisfaction rates when dealing with complaints through voice and digital channels.
Atento Live
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