Agility and cost reduction when opening accounts
Formalization of opening bank accounts, from the capturing and checking documents and fraud prevention, to authorization for opening, with self-service adoption, process integration and automation, seeking agility in the response to the consumer and reducing administrative costs. Make possible the demand and business indicators real time tracking, such as approval / rejection of proposals.
Related Next Generation Services:
Customer experience improvement
With Process control and improvement.
Agility and efficiency
In the processes dealing with specialized document management
And assertive dimensioning demand.
Formalization line of opening bank accounts, anti-fraud guarantee and no documents pending.
- 30 minutes
Account opening authorization processing in less than 30 minutes.
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Automating the customer experience
Conversion of IVR to WhatsApp bot reduced service response time.
More service productivity
Automated responses reduced response time, increasing customer satisfaction.
“High-performance Management Model” case – Client Repsol