Formalization of opening bank accounts, from the capturing and checking documents and fraud prevention, to authorization for opening, with self-service adoption, process integration and automation, seeking agility in the response to the consumer and reducing administrative costs. Make possible the demand and business indicators real time tracking, such as approval / rejection of proposals.
By automating and development process control.
In processes related to the management of specialized documents.
And an assertive sizing of demand.
Opening bank accounts automation, anti-fraud guaranteed and eliminating pending docs.
Data completion and validation via Bureau and official databases.
Redirection for human analysis in case of automatic non-approval.
of the total volume of customer accounts
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Partnership between Riot Games and Atento was implemented 100% remotely
Automating the customer experience
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“High-performance Management Model” case – Client Repsol