Management of the claims process from beginning to end (civil, labor and administrative). From the automatic capture of files and preparation of reports, analysis of evidence, control of deadlines and generation of arguments, with monitoring via online dashboards, to the file closure and the recovery of payments.
Anticipation and control of deliveries on the set date, with a focus on efficiency and compliance with agreements.
Skilled and specialized professionals. AI engine and semantics analysis generate data for decision-making purposes.
Drafting and release of deal proposals, including tracking, validation and end-to-end management of payments and collections.
Automatic file capture and report preparation.
BPMS turbine designed for a seamless multi-channel experience.
Use of Analytics and ICR (Intelligent Character Recognition)
files processed per year
of cases captured in advance.
See how this solution works in practiceContact us
Partnership between Riot Games and Atento was implemented 100% remotely
Automating the customer experience
Conversion of IVR to WhatsApp bot reduced service response time.
“High-performance Management Model” case – Client Repsol