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Legal BPO

End-to-end court proceedings management

Management of the claims process from beginning to end (civil, labor and administrative). From the automatic capture of files and preparation of reports, analysis of evidence, control of deadlines and generation of arguments, with monitoring via online dashboards, to the file closure and the recovery of payments.

 

 

Benefits

Deadlines Management

Anticipation and control of deliveries on the set date, with a focus on efficiency and compliance with agreements.

Expertise

Skilled and specialized professionals. AI engine and semantics analysis generate data for decision-making purposes.

Automated Portal

Drafting and release of deal proposals, including tracking, validation and end-to-end management of payments and collections.

Differential

Automatic file capture and report preparation.

BPMS turbine designed for a seamless multi-channel experience.

Use of Analytics and ICR (Intelligent Character Recognition)

Key figures

+
500.000

 files processed per year

Reduction from
30
to 2 days

identifying files

90
%

of cases captured in advance.

See how this solution works in practice.

Contact us

COVID-19 Hotline

Equitable Vaccination Distribution & Scheduling.

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More service productivity

Automated responses reduced response time, increasing customer satisfaction.

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Online onboarding

Partnership between Riot Games and Atento was implemented 100% remotely

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Articles

Q4 and FY20 results by our CEO, Carlos López-Abadía

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Next Generation is the New Generation in Customer Experience

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Atento@Home: Success story

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