Retention
By using intelligent resourceswe revert wishes to cancel a service or even recover revenuesafter a cancellation. We use a custom approach for each point of contact, thanks to the use of advanced Data Scienceresources. In addition, at a critical complaint points, we implement cancellation islands, or design proactive actions, also creating a fully customized alternative offering. Our CX consultancycan use the complaints data analysis to identify the root cause of cancellationrequestsand converting a reactive process into a proactive interaction.
Benefits
Complaints Reductions
We minimize complaints from the start, based on cancellations root cause.
Lower Retention Costs
By leveraging on “Next Best Action” and “Next Best Offer” analytics models.
NPS Improvement
Transforming complaints into loyal customers.
Differential
Areas of CX Consultancy, Quality Insights and Process Consultancy focusing on the performance of root problems that generate cancellation.
Use of Data Science to evaluate and define the best offer and argumentation.
Focusing on NPS improvement along with the retention cost x revenue forecast analysis.
Key figures
with no discount offer
In overall retention index
on total cancellations
See how this solution works in practice.
Contact us
More service productivity
Automated responses reduced response time, increasing customer satisfaction.
This website uses its own and third party cookies to analyze visits to our website, by compiling the necessary data to improve browsing, manage users’ preferences and to offer the most relevant content in relation to your preference, generated based on your browsing patterns. To get more info click on our Cookies Polices.
Cookies strictly necessary to provide a service or the content requested by the user. These are responsible for technical aspects such as identifying records and managing tool preferences in the use, interaction and location of to the content.
| Cookie | Duration | Description | Provider |
|---|---|---|---|
| _GRECAPTCHA | 5 months 27 days | This cookie is set by Google. In addition to certain standard Google cookies, reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis. | |
| cookielawinfo-checbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytical Cookies". | Atento |
| cookielawinfo-checkbox-advertisement | 1 year | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertising Customization Cookies". | Atento |
| cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Technical cookies". | Atento |
| cookietest | session | Cookie used to remember the user’s acceptance of the privacy policy. | |
| ts | 1 year 1 month | This cookie is provided by the PayPal. It is used to support payment service in a website. | Paypal |
These cookies collect information on the use of the site, such as time spent and content viewed by the readers to measure performance and improve the browsing experience.
The main objectives of this type of cookies are to:
- Enable anonymous user identification and, with it, an approximate count of the number of visitors.
- Anonymously identify the content visited most.
- Determine whether the accessing user is new or a repeat visitor.
| Cookie | Duration | Description | Provider |
|---|---|---|---|
| _ga | 2 years | Used by Google Analytics to distinguish unique users by assigning a number generated randomly as a client identifier, making it possible to calculate visits and sessions. | |
| _gat_gtag_UA_160271668_1 | 1 minute | This is used to distinguish users and to limit the percentage of requests. | |
| _gat_UA-160271668-1 | 1 minute | This is used to distinguish users and to limit the percentage of requests. | |
| _gid | 1 day | Cookie used by Google Analytics to store and update a unique value for each page visited. | |
| _hjAbsoluteSessionInProgress | 30 minutes | Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors. | HotJar |
| _hjFirstSeen | 30 minutes | Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors. | HotJar |
| _hjid | 1 year | This cookie is associated with HotJar web analytics services and functions, which uniquely identifies a visitor during a specific browsing session, and indicates that it is part of a sample of visitors. | HotJar |
| _hjIncludedInPageviewSample | 2 minutes | Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors. | HotJar |
| dmvk | session | This cookie is set by the provider Dailymotion. This cookie is used for collecting statistical data of the visitor behaviour on the website. It is used for internal analytics. | Dailymotion |
| v1st | 1 year 1 month | This cookie is set by the provider TripAdvisor. This cookie is used to show user reviews, awards and information recieved on the community of TripAdvisor. It helps to collect information about how visitors use the website. | TripAdvisor |
These cookies obtain information on the user's browser to manage advertising spaces and to offer more relevant quality content for them based on their preferences.
| Cookie | Duration | Description | Provider |
|---|---|---|---|
| _fbp | 3 months | This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website. | |
| _gcl_au | 3 months | This is used to monitor how many times the people who click ads end up taking an action on the site. Google does not use them for customized ad orientation and it persists for just a limited time. | |
| CONSENT | 16 years 6 months 6 days 6 hours 9 minutes | Cookie that collects information on how the end user uses the website and any advertising that the end user of the website has seen. | |
| fr | 3 months | The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin. | |
| IDE | 1 year 24 days | Used to improve the advertising based on the content that is relevant for a user, improve the campaign performance reports and avoid showing ads to the user that they have already seen. | |
| sid | past | Measures the performance of the ads and provides recommendations – Google | |
| test_cookie | 15 minutes | Used by Google DoubleClick to serve website visitors with relevant ads, and to check if the user's browser supports cookies. | |
| VISITOR_INFO1_LIVE | 5 months 27 days | Attempts to calculate the user’s bandwidth on pages with embedded YouTube videos. | |
| YSC | session | Records a unique identification to maintain statistics on which YouTube videos were seen by the user. | |
| yt-remote-connected-devices | never | Stores the user’s video player preferences using embedded YouTube video | |
| yt-remote-device-id | never | Stores the user’s video player preferences using embedded YouTube video. |