Using advanced analytics, we create rich customer profiles to inform our retention strategies, reverting service cancellations or even recovering revenues after cancellations. We use a custom approach for each touchpoint, thanks to predictive analytics models, tailoring timely value added offers. Our CX consultancy uses complaint data analysis to identify the root cause of cancellation requests and deliver proactive solutions that promote customer retention.
We minimize complaints by understanding customers’ expectations and delivering proactive offers
Leveraging “Next Best Action” and “Next Best Offer” analytics models.
Supporting seamless connections between your brand and your customers.
CX Consultancy, Quality Insights, and Process Transformation areas use a holistic view of your customer persona to design retention strategies that lead to long term profitability.
Data Science teams use interaction analytics to support our sales specialists in driving profitable brand connections.
Focus on NPS improvement along with the retention cost x revenue forecast analysis. NPS-focused and brand-oriented, our delivery teams prioritize cost efficiency and agility.
with no discount offer
in overall retention index
over total cancellations
Atento Live
