Retention

The last (and decisive) mile for customers recovery using intelligence along with a killer offer.

This solution covers intelligent resources to revert wishes to cancel a service or even recover revenues after a cancellation. We use a custom approach for each point of contact, which is possible due to the use of advanced Data Science resources. In addition, at a critical complaint points, we implement cancellation islands, or design proactive actions, also creating  a fully customized alternative offering.. Our CX consultancy can use the complaints data analysis to identify the root cause of cancellation requests and converting a reactive process into a proactive interaction.