By using intelligent resources we revert wishes to cancel a service or even recover revenues after a cancellation. We use a custom approach for each point of contact, thanks to the use of advanced Data Science resources. In addition, at a critical complaint points, we implement cancellation islands, or design proactive actions, also creating a fully customized alternative offering. Our CX consultancy can use the complaints data analysis to identify the root cause of cancellation requests and converting a reactive process into a proactive interaction.
We minimize complaints from the start, based on cancellations root cause.
By leveraging on “Next Best Action” and “Next Best Offer” analytics models.
Transforming complaints into loyal customers.
Areas of CX Consultancy, Quality Insights and Process Consultancy focusing on the performance of root problems that generate cancellation.
Use of Data Science to evaluate and define the best offer and argumentation.
Focusing on NPS improvement along with the retention cost x revenue forecast analysis.
with no discount offer
In overall retention index
on total cancellations
See how this solution works in practiceContact us
Partnership between Riot Games and Atento was implemented 100% remotely
Automating the customer experience
Conversion of IVR to WhatsApp bot reduced service response time.
“High-performance Management Model” case – Client Repsol