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Retention

The last (and decisive) mile for customers recovery using intelligence along with a killer offer

By using intelligent resources we revert wishes to cancel a service or even recover revenues after a cancellation. We use a custom approach for each point of contact, thanks to the use of advanced Data Science resources. In addition, at a critical complaint points, we implement cancellation islands, or design proactive actions, also creating a fully customized alternative offering. Our CX consultancy can use the complaints data analysis to identify the root cause of cancellation requests and converting a reactive process into a proactive interaction.

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Articles

Video: Fireside Chat with Five9

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FY21Q2 results by our CEO, Carlos López-Abadía

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