Colombia

< Back
Atento around the world

Better experiences add a sharper competitive edge to your business.

Atento commenced operations in Colombia in the year 2000, and now leads the segment in the country. We work with companies in different industries, particular notice being due to telecommunications, banking and finance, insurance, health care, and public administration. We are recognized among the country’s largest employers, and one of the best local companies to work for according to the Great Place to Work Institute.

Our centers

Bogotá - Royal

Cl. 67 #12-35
View map

Bogotá - Telares

Cra. 54 #5c-66
View map

Bogotá - Elemento

Ac. 26 No. 69-76, Torre 4
View map

Bucaramanga - Teleservicios

Calle 39 No.21-81
View map

Medellín - Guayabal

Calle 10 sur #51a – 55
View map

Pereira - Parque Olaya

Calle 22 #12-33
View map

Pereira - Tres Nevados

Cra. 4 #21-66
View map
Awards, recognitions and certifications

Quality and efficiency attested by the market.

Gold in the category Best Human Capital Management

The CX Interaction Awards are given annually to companies from all sectors with customer interaction processes that, through project implementation, contribute to the company’s success by providing better service and strengthening business–customer relationships.

ISO 26000

ISO 26000 is an international ISO standard that provides guidance on social responsibility. It is designed to be used by all types of organizations, in both public and private sectors, in developed and developing countries, as well as in economies in transition.

Customer Value Leadership Award

Atento received the Customer Value Leadership Award, recognizing it as the best in Colombia’s customer experience outsourcing industry.

Recognition for job creation in Risaralda

Recognized for supporting and providing opportunities in the city of Pereira through job creation and labor inclusion.

CESA Training Certificates

Training and developing our employees through the course “Transformational Leaders Driving Change 4.0.” 29 leaders participated.

Certificate for promoting and encouraging voluntary donation

In April 2023, we were certified by the National Blood Bank of the Red Cross in our Bogotá and Pereira offices, where more than 225 employees donated voluntarily.

Labor Inclusion Strategy for Victims of Armed Conflict and Other Populations

Recognized for the Labor Inclusion Strategy for Victims of Armed Conflict and Other Populations, thanks to our contribution to employment generation and inclusion throughout the country.

Management certificate for the final disposal of non-recoverable and hazardous electrical and electronic waste

Certifications of collections at Telares and Royal offices.

Certificate of utilization of primary battery waste

In December 2023, we collected 9,025 batteries at our Bogotá offices, certified by the Pilas con el Ambiente Corporation.

Current certification

Standard for information security management.

Current certification

Standard that establishes the requirements for quality management systems.

Award Category: Best Outsourced Company Operation

Bronze Award: Case “From Challenges to Opportunities: Innovation in Critical Customer Service.”

Atento in Colombia

Languages
Spanish and English
0
Centers
+ 0
Agents
+ 0
Employees
Atento Logo
Careers
Contact
LinkedIn Newsletter