Case Studies

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  • Media & Entertainment

Online onboarding

Partnership between Riot Games and Atento was implemented 100% remotely
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  • Services

More Service Productivity

Automated responses reduced response time, increasing customer satisfaction.
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  • Customer Engagement, High Tech, Intelligent Automation

LUI – Language User Interface

The challenge was to develop a humanized IVR for a payments company, focusing on the main journeys and best possible user experience.
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  • Retail & E-commerce

Long resolution times and customer loss due to lack of empathy

AI-powered automation and support to accelerate claims and boost NPS.
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  • Healthcare

Launching a COVID-19 hotline

Providing equitable vaccine access to schedule appointments in a USA state.
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  • Media & Entertainment

Keeping the Spotlight Clean: Elevating Content Moderation for a Media Giant

Using AI Technology to ensure a safe and engaging user experience across platforms.
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  • Finance, Insurance

International Phone Sales Systematization

Boosting insurance plans sales for a multinational bank
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  • Analytics

Inside Sales Triumph: Enhancing B2B Sales Through Analytics and People-Centric Models

Leveraging data insights and innovative engagement to supercharge B2B sales results.
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  • Customer Engagement

Innovative Voice Intelligent BOT

Xtrabot by Atento: Enhancing Railway Traveler Experiences
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  • Analytics

Innovative Anomaly Detection: A deep dive into Advanced Analytics

Empowering operations with cutting-edge anomaly detection techniques
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  • Retail & E-commerce

Increasing CX through technology and the human touch

An American electronics and video game company, with over 4,000 stores worldwide, sought to redesign its customer experience (CX), transitioning from a transactional model to one centered on customer value and connection.
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  • Retail & E-commerce

Inconsistent service due to a lack of experience

Strategic migration and training to raise the quality of service across all channels.
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  • Retail & E-commerce

Inability to hire fast during peak seasons like Black Friday

Smart Recruiter to scale qualified talent in record time.
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  • High Tech

Improving agents’ performance for the Born Digital champion

Accelerating learning and improving first-contact resolution for a seamless CX.
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  • Automotive

High Value Voice Support for Luxury Vehicles and Trucks

We improved customer support for luxury vehicles and trucks by enhancing agent training and using a global delivery model, establishing new benchmarks for customer service excellence.
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