AI/Cognitive Stressometer for Better CX
Leveraging cutting-edge AI to pinpoint dissatisfied consumers, averting regulatory complaints and amplifying customer satisfaction.
Goals
- Proactively address and resolve issues before they escalate to regulatory bodies.
- Elevate the customer satisfaction index through robust assessment and action on satisfaction surveys.
Strategy
- Deploy the Stressometer to swiftly detect and address potential detractors.
- Strategically rank stress levels, prioritizing customer engagement to thwart complaints from reaching oversight entities.
- Drive both internal and external process enhancements, founded on the deep insights from audio spectral flow analyses.
Highlights
- Expedited implementation process completed in under a month
- Stressometer, an exclusive Atento innovation, is rooted in advanced AI and Data Science tools.
- The software adeptly discerns and categorizes customer grievances across diverse channels. This I gauged based on stress markers detected in voice tones and specific terminologies employed by consumers.
RESULTS / KPIs
Witnessed a remarkable surge in the CSAT index by +12 percentage points.
