Back Office Solution

Based on Agile methodology and focus on the consumer experience, the project consisted of operationalizing the entire transactional Back Office of a payroll card operation, achieving an increase in processing capacity and a consequent increase in sales.

Goals

Operationalize the entire transactional back office of a payroll card operation, through automation and anti-fraud mechanisms, to guarantee the scalability of the product and achieve an increase in the product’s sales volume.

Goals

Strategy

We use agile development methodology, with a focus on User Experience (UX) and PMO framework, focused on assisted adoption.

Strategy

We use agile development methodology, with a focus on User Experience (UX) and PMO framework, focused on assisted adoption.

Results

+ 4,500 banking correspondents accessing the solution.
Only 1% of the cases with documentary pending.
Increased processing capacity from 2,000 to 5,000 proposals / day.
SLA reduction from D5 to D0 if requested by 11am.

Results

+ 4,500 banking correspondents accessing the solution.
Only 1% of the cases with documentary pending.
Increased processing capacity from 2,000 to 5,000 proposals / day.
SLA reduction from D5 to D0 if requested by 11am.

Differentials

Step-by-step monitoring of document analysis.
Tool for generating slips.
Self-service early settlement.
Financial reconciliation.
BI indicators.
Decrease in HC.
Used SCRUM model with SQUAD model for TO BE scenario in 60 days.

Differentials

Step-by-step monitoring of document analysis.
Tool for generating slips.
Self-service early settlement.
Financial reconciliation.
BI indicators.
Decrease in HC.
Used SCRUM model with SQUAD model for TO BE scenario in 60 days.

Soaring to New Heights in CX

Elevating Service in Insurance and Beyond

Atento Moves Contact Center to The Cloud

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Back Office Solution

Goals

Goals

Strategy

Strategy

Results

Results

Differentials

Differentials

Cases

Soaring to New Heights in CX

Elevating Service in Insurance and Beyond

Atento Moves Contact Center to The Cloud