Digital care for higher satisfaction
One of the world´s leading automotive companies trusted Atento with the delivery of its brand’s Customer Experience. Through a 100% digital strategy, we took care of their Customer service and provided clients with information and complaints support, achieving greater satisfaction levels and speeding up first contact resolution rate.
Provide an agile and resolutive service for our client´s customers while helping decrease the number of complaints and increasing satisfaction.
97,1% Customer Satisfaction
95% Quality level
AHT decrease by 1 minute