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Digital care for higher satisfaction

One of the world´s leading automotive companies trusted Atento with the delivery of its brand’s Customer Experience. Through a 100% digital strategy, we took care of their Customer service and provided clients with information and complaints support, achieving greater satisfaction levels and speeding up first contact resolution rate.

Challenge

Provide an agile and resolutive service for our client´s customers while helping decrease the number of complaints and increasing satisfaction.

Strategy

1

Results

97,1% Customer Satisfaction​

95% Quality level​

AHT decrease by 1 minute

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