Operational Excellence with RPA Factory

Improving process efficiency by 25% across B2B and B2C Customer Care ventures.

Goals

Enhance process efficiency across large-scale B2B and B2C operations.
Achieve substantial cost savings through SLA improvements.

Goals

Enhance process efficiency across large-scale B2B and B2C operations.
Achieve substantial cost savings through SLA improvements.

Strategy

Adopted a process and CX consulting approach to architect optimal automation designs.
Bots Development: Embraced end-to-end robotic solutions from programming and testing to quality assurance.
Operations & Feedback: Monitored KPIs meticulously and incorporated best practices for continuous improvement.

Strategy

Adopted a process and CX consulting approach to architect optimal automation designs.
Bots Development: Embraced end-to-end robotic solutions from programming and testing to quality assurance.
Operations & Feedback: Monitored KPIs meticulously and incorporated best practices for continuous improvement.

Highlights

Achieved automation across 26 diverse processes.
Collaboratively developed over 100 robots , with an aggregate of 250+ robots now in operation.

Highlights

Achieved automation across 26 diverse processes.
Collaboratively developed over 100 robots , with an aggregate of 250+ robots now in operation.

Results

Successfully transitioned 5,000 agents to embrace these cutting-edge processes.
Reduced Time to Market (TMO) by a significant 25% (average TMO now standing at 540 seconds).
Witnessed an impressive ROI within just a year.
Realized full-time staff reductions: 300 FTEs in B2B and 460 FTEs in B2C sectors.

Results

Successfully transitioned 5,000 agents to embrace these cutting-edge processes.
Reduced Time to Market (TMO) by a significant 25% (average TMO now standing at 540 seconds).
Witnessed an impressive ROI within just a year.
Realized full-time staff reductions: 300 FTEs in B2B and 460 FTEs in B2C sectors.

Optimized Workforce Management Through Simplex

Gamers taking care of gamers

Real Estate Company needed to improve response times

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Operational Excellence with RPA Factory

Goals

Goals

Strategy

Strategy

Highlights

Highlights

Results

Results

Cases

Optimized Workforce Management Through Simplex

Gamers taking care of gamers

Real Estate Company needed to improve response times