Optimized Workforce Management Through Simplex

Simplex by Atento: Streamlined Operations Suite

Goals

Design a central operational management platform that seamlessly fuses with diverse business and technological environments.

Goals

Design a central operational management platform that seamlessly fuses with diverse business and technological environments.

Strategy

Originated and initially rolled out in South America
Achieved global deployment starting in 2020.
Fostered an open integration landscape with both internal and external systems.

Strategy

Originated and initially rolled out in South America
Achieved global deployment starting in 2020.
Fostered an open integration landscape with both internal and external systems.

Highlights

Developed in-house using an open-source approach.
Scalable solution primed for cloud integration.

Highlights

Developed in-house using an open-source approach.
Scalable solution primed for cloud integration.

Results

Noticeable improvements in the “Bill to pay” metrics, including login utilization, occupancy, and paid utilization.
Enhanced customer satisfaction (CSAT).
Improved adherence to SLAs.

Results

Noticeable improvements in the “Bill to pay” metrics, including login utilization, occupancy, and paid utilization.
Enhanced customer satisfaction (CSAT).
Improved adherence to SLAs.

Anomaly Detection to Optimize Operations

E-Promoter

Soaring to New Heights in CX

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Optimized Workforce Management Through Simplex

Goals

Goals

Strategy

Strategy

Highlights

Highlights

Results

Results

Cases

Anomaly Detection to Optimize Operations

E-Promoter

Soaring to New Heights in CX