People Analytics: Proactively Addressing Agent Attrition

Significantly curtail voluntary agent departures, specifically among those with over 90 days of tenure.

• Devised a predictive model that not only allocates a risk score to each agent but also elucidates the significance of influencing factors.
• By spotlighting agents with pronounced attrition risks, targeted preventative strategies are promptly initiated.

• Our innovative model confers a unique probability score on every agent, facilitating individualized management.
• By classifying agents into distinct programs and hierarchical tiers, we streamline the process of prioritizing intervention measures.

We’ve registered a substantial dip in monthly attrition rates by 0.8 percentage points, which concurrently produced a favorable ripple effect on absenteeism rates.