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Resolutive Chatbot for the electric energy sector

Chatbot increases service volume ten-fold.

Woman Use Tablet

Goal

To offer a new service experience enabling clients to make inquiries and request services with increased agility and convenience. Also, to enable toe company to gain more accurate data and increased control over service via social media.

Strategy

1

Results

60% chatbot-service retention.

Ten-fold increase in chatbot service volumes.

Increased confidence in service via social media.

Self service with immediate resolution, without human interaction, 24 hours a day, 7 days a week.

Distinctions

Contact via social media.

Resolutive chatbot.

Data centralization.

Continued improvement processes.

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