To improve consumers’ experience in their relationship with EDP by modernizing bureaucratic processes and increasing the use of digital channels.
To improve consumers’ experience in their relationship with EDP by modernizing bureaucratic processes and increasing the use of digital channels.
To foster operations digitalization with the latest in service solutions and to integrate communication channels by means of Atento’s advanced omnichannel platform, in such a manner as to improve perceived value to consumers.
To foster operations digitalization with the latest in service solutions and to integrate communication channels by means of Atento’s advanced omnichannel platform, in such a manner as to improve perceived value to consumers.
Integration of all channels – Voice, E-mail, Chatbot, WhatsApp, SMS, social Media and more – to ensure a straightforward journey without repetitive information, adding agility and assertiveness. In one year:
Integration of all channels – Voice, E-mail, Chatbot, WhatsApp, SMS, social Media and more – to ensure a straightforward journey without repetitive information, adding agility and assertiveness. In one year:
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