Chatbot trends for 2023
Companies over time have shown interest in robots and how these machines could develop immediate processes generating great benefits. This has led to the trend in the use of chatbots in 2023 to move towards more than 50% of organizations using this technology as a means of service in the coming months.
It is no secret that chatbots perform an important role in business strategies, almost regardless of the field in which they are implemented, as long as they are used properly. And thanks to the use of Artificial Intelligence (AI), they have become a much cheaper channel when it comes to generating interactions with customers without human intervention.
In the online world, trends change and evolve each year. And those changes have accelerated since the start of the pandemic to date.