The CX outsourcing services market in CALA attained $10.66 Billion in revenue in 2021, which represents a 9.7% increase compared to 2020. The high growth experienced this year was driven mainly by nearshore activities (servicing U.S. customers), and LATAM-shore (servicing LATAM customers out of other LATAM countries), as well as other international markets (Canada, and Spain and other countries in Europe). This solid performance was partially offset by declining or lowgrowth domestic markets, especially in Brazil and Chile.
Moving forward, this market is forecast to experience a 6.9% revenue growth in 2022 and to slightly decrease its growth rates in the forecast period and attained $15.15 Billion in 2028.
