Webinar: Turning Customers into Loyal Fans
Atento partnered with Nearshore Americas in a webinar that will explore the shifting dynamics of the Retail & eCommerce segment. Carolyn Truelove, Head of Customer Experience for Fanatics.com and Cathy Jooste, Atento’s Chief Commercial Officer, shared their insights on:
- The post-pandemic impact on retail and eCommerce
- Hyper-connectivity and its influence on customers attitudes and tendencies
- The critical role of CX and how it can be a cornerstone for business success in this new landscape
- Advice on how Retail & eCommerce businesses can overcome business challenges in the new normal
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