Webinar: Turning Customers into Loyal Fans

Atento partnered with Nearshore Americas in a webinar that will explore the shifting dynamics of the Retail & eCommerce segment. Carolyn Truelove, Head of Customer Experience for Fanatics.com and Cathy Jooste, Atento’s Chief Commercial Officer, shared their insights on:

  • The post-pandemic impact on retail and eCommerce
  • Hyper-connectivity and its influence on customers attitudes and tendencies
  • The critical role of CX and how it can be a cornerstone for business success in this new landscape
  • Advice on how Retail & eCommerce businesses can overcome business challenges in the new normal

 

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