Whitepaper Atento@Home: The secure cloud-native customer experience solution connected everywhere.
Companies’ resilience or adaptability was challenged in 2020 due to the COVID-19 pandemic. The transition was hard for organizations that were not prepared to meet the new market demands: moving operations to remote while ensuring the best customer experience was delivered.
In this so-called new reality, where telework was a reality for more than 43% of the world's population, according to the Global Workplace Analytics organization, Atento@Home responded to this challenge by delivering a secure structure to hire customer experience agents, 100% remotely, from start to finish and ready to connect everywhere.
In this document, you will learn how Atento@Home brings value to your business and boosts your results, by delivering the best Customer Experience with agents who provide omnichannel care safely and remotely.