Why is cybersecurity so critical?

Information technology, telecommunications, and information security play a vital role in the growth of the global economy, social well-being, and competitiveness. The COVID-19 pandemic has highlighted the significance of these fields, as people have relied on them to work and socialize. The pandemic has also spurred the growth of remote work, such as home offices and collaborative shared spaces.

However, with this digital evolution comes an increased threat of cyber attacks. Communication networks and corporate systems have become a constant target for cybercriminals, and this trend is expected to escalate as new and sophisticated attacks emerge. Cybercrime is projected to cause $8 trillion in damage by 2023 and is expected to grow by around 15% by 2025.

Cybersecurity measures are designed to protect against threats to application network systems, whether these threats come from within or outside an organization. This protection involves a set of steps to secure information assets, such as systems, computer networks, servers, and databases.

Cybersecurity also involves educating end-users, especially employees, about the importance of security and how to identify potential threats. This includes training on how to identify suspicious emails, avoid accessing dubious sites, and use unknown USB devices. Ensuring that employees at all levels are knowledgeable about Cybersecurity and equipped with the tools to identify, build, and respond to security threats is critical to a robust security strategy.

Leaders must prioritize investing in development and training programs that provide essential skills such as threat prevention and detection and incident response.

Why invest?
1. Minimizes the risk of invasions.
2. Protects customer and company data.
3. Ensures the smooth operation of digital activities.
4. Prevents data alteration and facilitates the identification of possible errors or irregularities in the system.
5. Currently, it is a competitive advantage in any market.
Innovation in the field of Cybersecurity, such as machine learning algorithms, is also essential. These algorithms can identify behavior patterns that indicate malicious activity, allowing organizations to detect and respond to threats proactively.

Cybersecurity at Atento

At Atento, we understand the critical importance of Cybersecurity. Our Information Security area leads our comprehensive security structure, which acts preventatively to detect and handle any threats to physical and logical security. We partner with technology companies to monitor and quickly identify any threats to the integrity and availability of our connections with accredited networks and the Internet.

Our Corporate Policy, standards, and procedures for Cybersecurity are based on best practices and prioritize training and awareness for all employees. We also have online training programs, an annual information security course refresher process, and regular communication with tips for maintaining security (a set of protections to guard against unauthorized access).

We comply with the leading information security policies and certifications available on the market, such as:
• ISO 27701 for Information Security and Data Privacy Management
• ISO 20000 for IT Management
• The LGPD Privacy Framework
• Information Security Policy
• Access and Credential Management Policy
• Cybersecurity Policy
• Password Policy
• Mandatory InfoSec and LGPD training.


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