Data provided will be processed by ATENTO SPAIN HOLDCO, S.L.U., with Spanish Tax ID number B86445731, (hereinafter “ATENTO”) with registered office at Santiago de Compostela Street, number 94, 28035. Madrid (Spain).
You can contact ATENTO’s data protection officer (DPO) via the following email address dpo@atento.com, or by sending a letter to ATENTO’s registered office addressed to the “Data Protection Officer.”
By accepting this privacy policy, you have been informed and provide your free, informed, specific, and unambiguous consent for any personal data you provide in this form to be processed by ATENTO. This also applies to any data you may provide in the future.
You should carefully read this privacy policy, which has been written in a simple and clear manner to make it easy to understand, and freely and voluntarily determine if you wish to provide your personal data to ATENTO.
Atento will use your personal data to maintain contact on a professional basis with the company you belong to in order to carry out marketing campaigns and/or to send commercial communications.
Your data will be kept for the minimum time required to carry out the aforementioned purposes or, where appropriate, until you withdraw the consent given.
In the event of having a contractual relationship in force, the data will be kept for the entire duration of the contractual relationship and in the event that it is terminated for any reason, for the entire time required by the applicable legislation and until the expiry of any liabilities arising from said contractual relationship.
The processing of your personal data by Atento is based on the consent you give when accepting this privacy policy or on legitimate interest in the event that you are an existing customer, and the communication is directly related to the service we are providing.
Other entities of the Atento group, as well as third parties, may have access to the data provided by the user. This access would be always carried out on behalf of the data controller and exclusively for the fulfilment of the purpose described above. Some of these entities may be located outside the European Economic Area (EEA).
In addition, your data may be communicated to third parties in order to comply with our legal obligations. Apart from these events, if ATENTO wishes to make such communication, we will require your express consent.
In the event that user personal data is transferred outside the EEA, it will be carried out in accordance with applicable law and with an appropriate level of protection and security. To this end, we require that the laws of the country to which the personal data is transferred ensure an adequate level of protection, or if not, that adequate safeguards are in place to ensure the protection of the user’s personal data.
The companies of the Atento group have signed the Standard Contractual Clauses approved by the European Commission as a guarantee.
You can send a letter to ATENTO, to the address provided in the heading of this policy, or an email to dpo@atento.com, attaching a photocopy of your government-issued ID at any time and free of charge, to:
ATENTO will always process your data in an absolutely confidential manner under an obligation of secrecy, pursuant to the provisions of the applicable regulations, adopting the technical and organizational measures necessary to guarantee the security of your data and prevent unauthorized alteration, loss, processing or access thereto, bearing in mind the state of the technology, the nature of the data stored, and the risks to which they are exposed.
Cookie | Duration | Description | Provider |
---|---|---|---|
__cf_bm | 1 hour | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. | |
_GRECAPTCHA | 5 months 27 days | This cookie is set by Google. In addition to certain standard Google cookies, reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis. | |
_uetsid | 1 day | Bing Ads sets this cookie to engage with a user that has previously visited the website. | |
_uetvid | 1 year 24 days | Bing Ads sets this cookie to engage with a user that has previously visited the website. | |
_wpfuuid | 1 year 1 month 4 days | This cookie is used by the WPForms WordPress plugin. The cookie is used to allows the paid version of the plugin to connect entries by the same user and is used for some additional features like the Form Abandonment addon. | |
AtentoCom443Affinity | session | Description is currently not available. | |
AtentoCom443AffinityCORS | session | Description is currently not available. | |
cf_ob_info | 1 minute | The cf_ob_info cookie is set by Cloudflare to provide information on HTTP Status Code returned by the origin web server, the Ray ID of the original failed request and the data center serving the traffic. | |
cf_use_ob | 1 minute | Cloudflare sets this cookie to improve page load times and to disallow any security restrictions based on the visitor's IP address. | |
client_token | 10 hours | Dailymotion places this cookie as an anonymous access token used by the Video Player, to access the API that stores content metadata when a user is not authenticated. | |
cookielawinfo-checbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytical Cookies". | Atento |
cookielawinfo-checkbox-advertisement | 1 year | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertising Customization Cookies". | Atento |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Technical cookies". | Atento |
cookietest | session | Cookie used to remember the user’s acceptance of the privacy policy. | |
elementor | never | The website's WordPress theme uses this cookie. It allows the website owner to implement or change the website's content in real-time. | |
li_gc | 6 months | Linkedin set this cookie for storing visitor's consent regarding using cookies for non-essential purposes. | |
lidc | 1 day | LinkedIn sets the lidc cookie to facilitate data center selection. | |
MSPTC | 1 year 24 days | Description is currently not available. | |
PHPSESSID | session | This cookie is native to PHP applications. The cookie stores and identifies a user's unique session ID to manage user sessions on the website. The cookie is a session cookie and will be deleted when all the browser windows are closed. | |
pll_language | 1 year | Polylang sets this cookie to remember the language the user selects when returning to the website and get the language information when unavailable in another way. | |
SRM_B | 1 year 24 days | Used by Microsoft Advertising as a unique ID for visitors. | |
ts | 1 year 1 month | This cookie is provided by the PayPal. It is used to support payment service in a website. | Paypal |
UserMatchHistory | 1 month | LinkedIn sets this cookie for LinkedIn Ads ID syncing. | |
usprivacy | 1 year 1 month | This is a consent cookie set by Dailymotion to store the CCPA consent string (mandatory information about an end-user being or not being a California consumer and exercising or not exercising its statutory right). | |
viewed_cookie_policy | 1 year | The GDPR Cookie Consent plugin sets the cookie to store whether or not the user has consented to use cookies. It does not store any personal data. | |
VISITOR_PRIVACY_METADATA | 6 months | Description is currently not available. |
Cookie | Duration | Description | Provider |
---|---|---|---|
_clck | 1 year | Microsoft Clarity sets this cookie to retain the browser's Clarity User ID and settings exclusive to that website. This guarantees that actions taken during subsequent visits to the same website will be linked to the same user ID. | |
_clsk | 1 day | Microsoft Clarity sets this cookie to store and consolidate a user's pageviews into a single session recording. | |
_ga | 2 years | Used by Google Analytics to distinguish unique users by assigning a number generated randomly as a client identifier, making it possible to calculate visits and sessions. | |
_ga_* | 1 year 1 month 4 days | Google Analytics sets this cookie to store and count page views. | |
_gat_gtag_UA_160271668_1 | 1 minute | This is used to distinguish users and to limit the percentage of requests. | |
_gat_UA-160271668-1 | 1 minute | This is used to distinguish users and to limit the percentage of requests. | |
_gid | 1 day | Cookie used by Google Analytics to store and update a unique value for each page visited. | |
_hjAbsoluteSessionInProgress | 30 minutes | Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors. | HotJar |
_hjFirstSeen | 30 minutes | Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors. | HotJar |
_hjid | 1 year | This cookie is associated with HotJar web analytics services and functions, which uniquely identifies a visitor during a specific browsing session, and indicates that it is part of a sample of visitors. | HotJar |
_hjIncludedInPageviewSample | 2 minutes | Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors. | HotJar |
_hjIncludedInSessionSample_3164080 | 1 hour | Description is currently not available. | |
_hjSession_* | 1 hour | Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. | |
_hjSessionUser_* | 1 year | Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. | |
AnalyticsSyncHistory | 1 month | Linkedin set this cookie to store information about the time a sync took place with the lms_analytics cookie. | |
CLID | 1 year | Microsoft Clarity set this cookie to store information about how visitors interact with the website. The cookie helps to provide an analysis report. The data collection includes the number of visitors, where they visit the website, and the pages visited. | |
dmvk | session | This cookie is set by the provider Dailymotion. This cookie is used for collecting statistical data of the visitor behaviour on the website. It is used for internal analytics. | Dailymotion |
MR | 7 days | This cookie, set by Bing, is used to collect user information for analytics purposes. | |
pardot | past | The pardot cookie is set while the visitor is logged in as a Pardot user. The cookie indicates an active session and is not used for tracking. | |
SM | session | Microsoft Clarity cookie set this cookie for synchronizing the MUID across Microsoft domains. | |
v1st | 1 year 1 month | This cookie is set by the provider TripAdvisor. This cookie is used to show user reviews, awards and information recieved on the community of TripAdvisor. It helps to collect information about how visitors use the website. | TripAdvisor |
Cookie | Duration | Description | Provider |
---|---|---|---|
_fbp | 3 months | This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website. | |
_gcl_au | 3 months | This is used to monitor how many times the people who click ads end up taking an action on the site. Google does not use them for customized ad orientation and it persists for just a limited time. | |
ANONCHK | 10 minutes | The ANONCHK cookie, set by Bing, is used to store a user's session ID and verify ads' clicks on the Bing search engine. The cookie helps in reporting and personalization as well. | |
bcookie | 1 year | LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs. | |
bscookie | 1 year | LinkedIn sets this cookie to store performed actions on the website. | |
CONSENT | 16 years 6 months 6 days 6 hours 9 minutes | Cookie that collects information on how the end user uses the website and any advertising that the end user of the website has seen. | |
fr | 3 months | The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin. | |
IDE | 1 year 24 days | Used to improve the advertising based on the content that is relevant for a user, improve the campaign performance reports and avoid showing ads to the user that they have already seen. | |
li_sugr | 3 months | LinkedIn sets this cookie to collect user behaviour data to optimise the website and make advertisements on the website more relevant. | |
MUID | 1 year 24 days | Bing sets this cookie to recognise unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations. | |
sid | past | Measures the performance of the ads and provides recommendations – Google | |
test_cookie | 15 minutes | Used by Google DoubleClick to serve website visitors with relevant ads, and to check if the user's browser supports cookies. | |
VISITOR_INFO1_LIVE | 5 months 27 days | Attempts to calculate the user’s bandwidth on pages with embedded YouTube videos. | |
YSC | session | Records a unique identification to maintain statistics on which YouTube videos were seen by the user. | |
yt-remote-connected-devices | never | Stores the user’s video player preferences using embedded YouTube video | |
yt-remote-device-id | never | Stores the user’s video player preferences using embedded YouTube video. | |
yt.innertube::nextId | never | YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. | |
yt.innertube::requests | never | YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. |