Retention

Through advanced analytics, we anticipate potential cancellation requests and design strategies to reduce churn while maximizing results.

Our approach ensures that we reverse the desire for cancellation, avoid reducing the customer base, and improve retention indicators to maintain revenue recurrence.

Through advanced analytics, we anticipate potential cancellation requests and design strategies to reduce churn while maximizing results.

Our approach ensures that we reverse the desire for cancellation, avoid reducing the customer base, and improve retention indicators to maintain revenue recurrence.

Proven Results

Achieved a churn rate of 5%, significantly better than the 15% benchmark
Boosted retention rates from 45% to 70%
Strengthened relationships with customized offers, improving service and satisfaction indicators

Our Approach: How We Drive Results

Capabilities: Our Comprehensive Toolkit

Customer Engagement:

  • Specialized Team: Our team specializes in customer service and retention management, leveraging digital channels for enhanced engagement.
  • Engagement Strategies: We use journey mapping, customer profiling, UX design, and conversational brand personas to create meaningful customer interactions.
  • CX Consultancy, Quality Insights, and Process Transformation: We use a holistic view of your customer persona to design retention strategies that lead to long-term profitability.

Analytics:

  • Data Intelligence: We use our own stress-o-meter and predictive models to identify the next best offer and the best time/channel for engagement.
  • Data Science Support: Our Data Science teams use interaction analytics to support our sales specialists in driving profitable brand connections.
  • Performance Metrics: We focus on metrics and analysis that drive customer satisfaction, efficiency, and process improvements to transform business models and generate business opportunities.

AI Technologies:

  • NLP and Voice/Text Bots: We deploy natural language processing (NLP) and voice/text bots to handle customer interactions efficiently.
  • Automated Data Extraction: We automate data extraction processes to ensure accurate and timely information retrieval.

Intelligent Automation:

  • Process Automation: We implement RPA (Robotic Process Automation) and BPMS (Business Process Management Systems) to streamline workflows and enhance operational efficiency.

Get Started Today

Transform your retention strategy with Atento's solution.

Contact us to learn how we can help you reduce churn, improve customer loyalty, and maximize your results with innovative, performance-driven approaches.

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