Protect yourself from job scams

At Atento we are zealous about recruiting the world’s best people to join our team.

We take data security and protection very seriously, including your personally identifiable information (“PII”). PII is information that can be used to identify a specific individual. State or national identity numbers (e.g., SSN or driver’s license), mailing or email addresses, and phone numbers have most commonly been considered PII, but technology has expanded the scope of PII considerably. Now PII also may include an IP address, login IDs, social media posts or digital images, among other things.
Report a fraudulent offer

Understanding our recruiting process is essential to protect yourself from online recruiting scams, which are on the rise. Be aware that scammers may try to deceive you by impersonating Atento.

At Atento we are zealous about recruiting the world’s best people to join our team.

We take data security and protection very seriously, including your personally identifiable information (“PII”). PII is information that can be used to identify a specific individual. State or national identity numbers (e.g., SSN or driver’s license), mailing or email addresses, and phone numbers have most commonly been considered PII, but technology has expanded the scope of PII considerably. Now PII also may include an IP address, login IDs, social media posts or digital images, among other things.
Report a fraudulent offer

Understanding our recruiting process is essential to protect yourself from online recruiting scams, which are on the rise. Be aware that scammers may try to deceive you by impersonating Atento.

How the Recruiting Scam Works?

The scammer fraudulently uses a company’s name and logo, and perhaps the names of the company’s employees handling recruiting or human resources, to solicit applications from job seekers for fake jobs.
Sometimes the solicitation comes by e-mail but also can be posted on a professional or recruiting website or social media platform.

Like most phishing schemes, the scammer’s e-mail address is similar to, but not the same as, the legitimate company’s e-mail address.

Job seekers responding to the scammer’s solicitation are offered fake job interviews by phone, which are followed up by fake job offers.
As part of “onboarding,” the scammers ask the new “employee” for personal information (e.g., a SSN or bank account information for direct deposit). In some cases, scammers even ask for money to run background checks, verify certifications, or cover alleged “advance costs” of office supplies.
Because many jobs today involve remote or home offices, these types of advance cost requests for supplies or do not appear wholly unreasonable.

Know about our recruiting process:

We will NEVER ask you for money, pre-payment, or bank account information of any kind upon application of employment.

We will NEVER request your state or national identity number (e.g., Social Security number, Passport number or government-issued identification number) or require your date of birth during the initial application process. While proof of identity and work authorization are required for employment, those particulars will be addressed through official Atento channels, not accomplished via chat.

We will NEVER interview via text chat in Facebook Messenger, WhatsApp, Telegram, or Google Hangouts.

Know about our recruiting process:

We will NEVER ask you for money, pre-payment, or bank account information of any kind upon application of employment.

We will NEVER request your state or national identity number (e.g., Social Security number, Passport number or government-issued identification number) or require your date of birth during the initial application process. While proof of identity and work authorization are required for employment, those particulars will be addressed through official Atento channels, not accomplished via chat.

We will NEVER interview via text chat in Facebook Messenger, WhatsApp, Telegram, or Google Hangouts.

What to do if you were a victim?

If you've been a victim of a job scam offer, it's important to act quickly to protect yourself. Here are the key steps you should take:
  1. Contact your bank and credit card companies immediately. Inform them of the fraud, change your account information, and ask them to put alerts on your accounts.
  2. Change all your passwords, especially for any accounts where you may have shared information with the scammer.
  3. Sign up for credit alerts with the three major credit agencies (Experian, Equifax, and TransUnion). Place a fraud alert on your credit report to be notified of any unusual activity.
  4. Report the scam to the Federal Trade Commission (FTC). They will investigate and may take action against the scammers.
  5. File a complaint with the Better Business Bureau (BBB). They will investigate the company and make the information available to others. You can also use the BBB’s scam tracker to report the job scam.
  6. Report the scam to the Internet Crime Complaint Center (IC3) of the Federal Bureau of Investigation (FBI).
  7. If the scam occurred on a job board or social media platform, report it to the website. Many have settings that allow you to report suspicious listings or communications.
  8. If the scammer used a real company’s name, inform that company about the fraudulent use of their brand.
  9. If you provided any personal information, be vigilant about potential identity theft. Monitor your accounts closely and consider using identity theft protection services.
  10. If you sent money to the scammer, contact the company you used to send the money (e.g., your bank, wire transfer service, or payment app) and report the fraud. Ask if it’s possible to reverse the transaction.
  11. Remember, it’s crucial to act fast to protect your personal information and finances. Don’t blame yourself – these scams can be very convincing. Moving forward, familiarize yourself with common warning signs of job scams, such as requests for upfront payments, job offers without interviews, or communications with poor grammar and spelling.

Report a fraudulent offer

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