Cognitive and technology capabilities focused on customer satisfaction and cost cuts.
Automated prioritization and smart rerouting when personalized human touch is needed.
Emotion identification technology to provide quick service.
Traditional and digital channels integration improved by continuous feedback.
Driven by Predictive Analytics that triggers proactive interactions with customers, using integrated multichannel to provide better customer experience, which focuses on to avoid the churn risk and keep a long-term relationship.View More >
Intelligent interactions applied over the customerlifecycle, focusing on reversing wishes or requests to cancel services or products, as well as complaints monitoring to predict possible cancellation requests. High skilled anti-attrition profile agents prepared to reverse the cancel request or to make an alternative offer.View More >
Applies semantics technology and Data Science to predictive analysis of the best course of action, with agile customer responses, focusing on engagement and efficient troubleshooting. Plus content curating and service systems integration, in addition to human contact as needed.View More >
See how this solution works in practice.Contact us
More service productivity
Automated responses reduced response time, increasing customer satisfaction
Positioning the Customer Care Touchpoint
Captures attention and loyalty
Centralization of Mexican Market Telephone Sales
Increasing the sales of a particular insurance blueprint offered by a bank.
Learn about our expertise, which combines the best consumer experience and the sharpest competitive edge for your business.
AI, Analytics and Data Science make the consumer experience better
By using Analytics, Data Science and Artificial Intelligence tools, companies can improv ...View More +