Integrates cognitive capabilities and technology, focusing on customer satisfaction and cost reduction.
Automated prioritization and smart routing of interactions that cannot be resolved automatically and require the attention of a personal agent.
Technologies that enable identifying an individual’s emotions to prioritize service.
Integrated management of traditional and digital channels, operations, and continued improvement process.
Driven by Predictive Analytics that triggers proactive interactions with customers, using integrated multichannel to provide better customer experience, which focuses on to avoid the churn risk and keep a long-term relationship.View More >
Intelligent interactions applied over the customerlifecycle, focusing on reversing wishes or requests to cancel services or products, as well as complaints monitoring to predict possible cancellation requests. High skilled anti-attrition profile agents prepared to reverse the cancel request or to make an alternative offer.View More >
Applies semantics technology and Data Science to predictive analysis of the best course of action, with agile customer responses, focusing on engagement and efficient troubleshooting. Plus content curating and service systems integration, in addition to human contact as needed.View More >
See how this solution works in practice.Contact us
Centralization of Mexican Market Telephone Sales
Increasing the sales of a particular insurance scheme offered by a bank.
Customers for Life
Unique solution for management of the client's technical support and post-sales service.
Attracting business opportunities in South America.
Learn about our expertise, which combines the best consumer experience and the sharpest competitive edge for your business.
How to adapt the profesional profiles to the new demands and challenges of society
It is still too early to know the work scenario that COVID-19 will leave, but undoubtedl ...View More +