Atento | Latest Press and Media Communications

2021/07/27

BPO market trends as per Gartner report

The adoption of digital, analytics, AI, automation and Cloud services, are among the most outstanding trends over the coming years. Readjusting the service offering will give rise to a series of operational and efficiency challenges. Madrid, 27 July 2021.As per Gartner, “Customer management BPO is experiencing a seismic shift from offshore voice services to digital […]

2021/07/22

Atento and ManpowerGroup partner to offer multilingual customer service and process automation technology (RPA) services

With this agreement, both companies expect to enable more than 2,000 customer service positions in centers located in the Iberian Peninsula Experis robotic process automation (RPA) technology, now adding to Atento’s expertise, helps drive productivity, improve operational efficiency, reduce costs and speed up turnaround times. Madrid, 22 July 2021. – Atento, the leading CRM (Customer […]

2021/07/15

Atento Awarded ISO 56002 for Innovation Management for the second year in a row

The recertification consolidates the maturity of the Company’s innovation management system São Paulo, July 15, 2021 – Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the world’s top five providers of customer relationship management and business process outsourcing (CRM/BPO) services, announced today that it was awarded by the International Organization for Standardization the […]

2021/07/07

Are we nearing the death of the call center? Atento and Nearshore Americas host webinar

The event will take place at 2:00pm EDT on Tuesday July 13th. Speakers will discuss the new direction the CX sector is taking in the wake of the Covid-19 pandemic and consider a set of core pillars that will become central to this approach. New York, July 7 2021. At 2:00pm EDT on Tuesday, July […]

2021/06/30

Social Media to consolidate as the preferred channels for interaction with customers

Spain has registered a 141% growth in adoption of digital channels, Mexico 10%, and South America up to 45%. WhatsApp, Facebook and Telegram are the most popular apps in Atento’s operations globally. Madrid, 30 June 2021.-Atento – a leading global company specialized in Customer Experience (CX) and Process Outsourcing (BPO) in Latin America – has […]

2021/06/24

Atento announces contract renewal with the Public Administration in Spain providing next generation Omnichannel technology

The new service employs highly advanced digital solutions aimed at improving the citizen’s experience. The number of agents will double to 260. At least 70% of staff will be working remotely. Madrid, 24 June 2021. Atento, one of the five largest providers of customer relationship services and business process outsourcing (CRM / BPO) worldwide, and […]

2021/06/22

Atento appoints Pablo Cordon as new Transformation Director

Pablo Cordon will be in charge of all the transformation processes within the Company, and will lead operations to optimize service deliveries. Madrid 22 June 2021 –Atento, the leading company in customer relationship services and business process outsourcing (CRM / BPO) in Latin America and one of the five largest providers worldwide, has just announced […]

2021/06/08

Atento appoints Kiomara Hidalgo as new Global Chief People Officer

Atento announced the appointment of Kiomara Hidalgo as the new Global Chief People Officer. Hidalgo will focus on standardizing Atento’s human resources department.

2021/05/27

Atento introduces the Virtual Hub: the first management center for working-from-home CX agents

The hub aims at increasing operating efficiency and control for CX remote workers, and will provide greater reach when connecting with other offices everywhere. Atento’s Virtual Hub counts on strict security protocols, both physical and virtual. Madrid, May 27 2021– Atento S.A. (NYSE: ATTO), one of the five largest providers of customer relationship and […]

2021/05/18

Atento appoints Eduardo Aguirre as new Global CIO

From his new position, Aguirre will continue to lead Atento’s digital transformation and to optimize the Company’s internal processes and operations, while also boosting the ongoing improvements in value-added Next Generation services NEW YORK, May 18, 2021– Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), the leading company in customer relationship services and business process […]

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